Guest Services Supervisor

2 weeks ago


Miami, Florida, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time
Front Office Manager at Hampton Inn by Hilton Coconut Grove/Coral Gables

The Hampton Inn by Hilton Coconut Grove/Coral Gables is seeking a dedicated Front Office Manager. This pivotal role involves supervising the front desk operations, ensuring that guest satisfaction and service excellence are consistently achieved. The successful candidate will uphold the highest standards of hospitality and foster a welcoming environment for both guests and staff.

Key Benefits:

  • Comprehensive Medical, Dental, and Vision Coverage
  • Life Insurance Options
  • Legal Assistance and Identity Protection Services
  • Accident and Critical Illness Insurance
  • Pet Coverage
  • Generous Paid Time Off
  • 401K Plan after one year of service
  • Quarterly Performance Bonuses
  • OnQ Experience Incentives

Core Responsibilities:

  • Prioritize guest service as the foremost objective of the establishment
  • Ensure timely and effective responses to guest inquiries and needs
  • Encourage staff to provide outstanding service through training and recognition
  • Oversee front desk functions, including check-in/check-out processes and financial management
  • Lead human resources activities such as recruitment, training, and performance assessments

Qualifications:

Applicants must be U.S. citizens or possess a valid work permit. The Hampton Inn by Hilton Coconut Grove/Coral Gables is committed to fostering a diverse and inclusive workplace for all individuals.



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