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Guest Services Supervisor

2 months ago

Miami Beach, Florida, United States Shelborne South Beach Full time

Front Desk Supervisor

Location: Not specified

Summary:

As a Front Desk Supervisor, you will play a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for our guests.

Key Responsibilities:

  • Welcome and assist guests upon their arrival, ensuring a warm and inviting atmosphere.
  • Oversee the registration process, confirming reservations and processing payments accurately.
  • Promote loyalty programs and provide benefits to members.
  • Supervise front desk staff, delegating tasks related to guest registration and checkout procedures.
  • Conduct training sessions to enhance the skills of front desk agents.
  • Manage safety deposit box access and post additional charges as needed.
  • Maintain front desk equipment and ensure adequate supplies are available.

Attendance and Compliance:

Regular attendance is essential for this role. Employees must adhere to company policies and procedures to ensure a safe and efficient working environment.

Supportive Functions:

This position may also involve maintaining logs of guest interactions and following up on unresolved issues, ensuring a high level of service is consistently delivered.

Qualifications:

Education: High school diploma or equivalent required.

Experience: A minimum of two years in hotel front desk operations is required, with supervisory experience preferred.

Skills:

Strong communication skills, both verbal and written, are essential. Basic computer and mathematical skills are also necessary to perform the job effectively.