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Guest Services Supervisor

2 months ago

Miami Beach, Florida, United States Marriott Full time
Additional Information Weekly Pay, Pay: $19.76/Hour, Hotel experience preferred and Fosse knowledge
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Position Type Non-Management

POSITION SUMMARY

Responsible for completing assigned cashier and closing reports within the computer system. Review shift logs and daily memo books, documenting relevant information in logbooks. Engage with appropriate departments (e.g., Bell Services, Housekeeping) as needed to address guest inquiries, requests, or issues. Process guest check-ins by confirming reservations in the system, verifying guest identity, requesting payment, assigning rooms, and issuing room keys. Sell accommodations to guests without prior reservations based on availability. Ensure that rates align with market codes and document any exceptions. Ensure that charges from various outlets (e.g., Health Club, Retail Shop) are accurately processed and billed to the guest's room.

Assist management in training, evaluating, counseling, and motivating employees; act as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe conditions to management; complete safety training and certifications. Adhere to all company policies and procedures; maintain a clean and professional appearance; protect the confidentiality of proprietary information; safeguard company assets. Welcome and acknowledge all guests in accordance with company standards; anticipate and address guest service needs; assist individuals with disabilities; express genuine appreciation to guests. Communicate clearly and professionally with others; answer phones using appropriate etiquette. Foster and maintain positive working relationships with colleagues. Ensure compliance with quality expectations and standards. Stand, sit, or walk for extended periods or throughout the entire shift. Move, lift, carry, push, pull, and place objects weighing 25 pounds or less without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of relevant work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At AC Hotels, we believe that attention to detail is the greatest form of generosity we can offer. Whether it’s the artful presentation of a drink or the sleek, curated environment, AC Hotels and our team members believe that if we have time to create it, we have time to make it exceptional. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our team members. If you are seeking true hospitality, AC Hotels provides the ideal environment. Team members express a global mindset and a passion for detail. They exhibit a natural curiosity to learn and explore new ideas. Whether staying current with trends in art, technology, or design, team members are eager to share insights with guests and colleagues.
Team members strive to delight others and consistently ask themselves how they can enhance the service experience. If this resonates with you, we invite you to explore career opportunities with AC Hotels. By joining AC Hotels, you become part of a portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to an exceptional global team, and become the best version of yourself.