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Guest Services Coordinator

2 months ago

Miami, Florida, United States JW Marriott Miami Full time
Position Overview

Location: JW Marriott Miami

Compensation: Hourly

Schedule: Full-Time

Benefits:

  • Health Insurance
  • Dental and Vision Coverage
  • Paid Time Off
  • 401K Retirement Plan
  • Parking and Metro Reimbursement
  • Travel Perks and Benefits
  • Recognition and Rewards Programs
  • Opportunities for Advancement
  • Holiday Pay
  • Complimentary Meals
  • Uniforms Provided
  • Life Insurance at No Cost
  • Short-Term Disability Coverage
  • And much more
Role Summary

The Host/Hostess serves as the initial and final point of contact for guests, responsible for welcoming, seating, and bidding farewell to patrons while ensuring a smooth operational flow within the dining establishment. This role includes managing reservations via phone, accurately relaying messages, and returning calls in a professional manner.

It is essential for the Host/Hostess to maintain a courteous, friendly demeanor and present a polished appearance at all times. They should be adept at recognizing regular guests, recalling their preferred seating arrangements, and accommodating any specific requests. Awareness of reservation schedules and identification of VIP guests is crucial for providing exceptional service.

Compliance with all safety and security protocols is mandatory; any incidents, injuries, or unsafe conditions must be reported to management. The Host/Hostess is expected to uphold the confidentiality of proprietary information and safeguard company assets. Greeting and acknowledging all guests in accordance with company standards is vital. Effective communication using professional language is required, as well as proper telephone etiquette.

Building and maintaining positive relationships with colleagues is important to achieve common objectives. The Host/Hostess must ensure adherence to quality standards and expectations. The role may involve standing, sitting, or walking for extended periods, as well as lifting and moving objects weighing up to 10 pounds without assistance. Additional reasonable duties may be assigned by Supervisors.

Company Mission

We strive to deliver authentic hospitality by fostering strong relationships with our guests, team members, and partners, making a positive impact in our community.

Company Vision

To be the premier destination in Miami, welcoming guests from around the globe and providing fun, innovative, and unique hotel experiences while contributing to community development.

Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability