Guest Services Supervisor

2 weeks ago


Miami Beach, Florida, United States Shelborne South Beach Full time

Position: Front Desk Supervisor

Location: Shelborne South Beach

Overview:

The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for guests. This position requires a dedicated individual with strong leadership skills and a commitment to delivering exceptional customer service.

Key Responsibilities:

  1. Welcome and greet guests upon their arrival, ensuring a warm and friendly atmosphere.
  2. Oversee the registration process, confirming reservations, and validating guest information.
  3. Promote loyalty programs and provide recognition to members.
  4. Handle guest payments during registration and checkout, maintaining accuracy in financial transactions.
  5. Supervise front desk staff, delegating tasks to ensure efficient operations.
  6. Provide ongoing training and support to front desk agents to enhance their skills.
  7. Manage safety deposit box access and post additional charges as required.
  8. Maintain front desk equipment and manage supply inventory.

Attendance and Compliance:

Regular attendance is essential for the successful execution of this role. Employees are expected to adhere to company policies and attend all scheduled training sessions.

Supportive Functions:

This role may involve additional supportive tasks as determined by management, including maintaining a log of guest interactions and following up on unresolved issues.

Qualifications:

High school diploma or equivalent is required, with a minimum of two years of experience in hotel front desk operations. Supervisory experience is preferred.

Skills:

Strong communication skills, both verbal and written, are essential. Candidates should possess basic computational and computer skills, as well as knowledge of relevant employment laws.



  • Miami Beach, Florida, United States Vensure Employer Services Full time

    Essential Knowledge, Skills, and Competencies Ability to manage multiple tasks simultaneouslyProficient in Property Management Systems (preferably Room Master)Required QualificationsBachelor's degree in communications, hospitality, tourism, or related fieldsA minimum of 2 years of relevant experienceFluency in both English and Spanish is mandatoryExperience...


  • Miami Beach, Florida, United States Grand Beach Suites Hotel Full time

    Guest Services Supervisor Job DescriptionPOSITION SUMMARY:The Guest Services Supervisor is accountable for overseeing all Front Desk operations at a prestigious resort. This role involves directing, implementing, and upholding service standards to guarantee guest satisfaction. The Supervisor also plays a crucial role in security protocols, monitoring, and...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Position: Front Desk SupervisorLocation: Shelborne South BeachOverview:The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for all guests. This position requires a proactive leader who can effectively oversee daily front desk activities.Key Responsibilities:Welcome and...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Shelborne South BeachSummary:The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for guests.Key Responsibilities:Welcome and assist guests upon their arrival, ensuring a warm and inviting atmosphere.Oversee the registration process,...


  • Miami Beach, Florida, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Supervisor at Marriott Hotels & Resorts, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include:Cash Handling: Accurately complete all designated cashier and closing reports within our computer system.Shift Management: Review shift logs and daily memo books,...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Not specifiedSummary:As a Front Desk Supervisor, you will play a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for our guests.Key Responsibilities:Welcome and assist guests upon their arrival, ensuring a warm and inviting atmosphere.Oversee the registration process,...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Not specifiedSummary:The role of the Front Desk Supervisor involves managing the front desk operations, ensuring a seamless registration and checkout experience for guests while supervising the front desk team.Key Responsibilities:Welcome and greet guests upon their arrival.Register guests in the system, confirming...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Not specifiedSummary:As a Front Desk Supervisor, you will be responsible for coordinating and streamlining the check-in and check-out procedures at the front desk while managing the daily functions of the front desk team.Key Responsibilities:Welcome and greet guests upon their arrival.Register guests in the system, confirming...


  • Miami Beach, Florida, United States Marriott Full time

    Additional Information Weekly Pay, Pay: $19.76/Hour, Hotel experience preferred and Fosse knowledge Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Position Type Non-Management POSITION SUMMARY Responsible for completing assigned cashier and closing reports within the computer system. Review shift logs and daily memo books,...


  • Miami Beach, Florida, United States Fisher Island Club Full time

    Job OverviewAre you skilled in hospitality management and dedicated to providing exceptional service in a prestigious club environment? If you are eager to elevate your career within a luxurious resort setting, we invite you to consider the role of Guest Services Operations Supervisor.About Fisher Island ClubFisher Island Club is a premier destination,...


  • Deerfield Beach, Florida, United States Crescent Services Full time

    POSITION SUMMARY: Oversee the daily functions of the Front Desk personnel to enhance revenue and profitability while ensuring superior guest satisfaction.This role is for a LEAD FRONT DESK AGENT, requiring flexible availability for both AM and PM shifts. KEY RESPONSIBILITIES: Minimum 6 months of relevant experience in a hospitality environment, particularly...


  • Deerfield Beach, Florida, United States Crescent Services Full time

    POSITION SUMMARY: Oversee the daily functions of the Front Desk team to enhance revenue and profitability while ensuring exceptional guest experiences.This role is for a LEAD FRONT DESK AGENT, requiring flexible AM and PM shift availability. PRIMARY RESPONSIBILITIES:Include, but are not limited to the following: Minimum 6 months of relevant experience in a...


  • Deerfield Beach, Florida, United States Crescent Services Full time

    JOB SUMMARY: Oversee the daily functions of the Front Desk personnel to enhance revenue and profitability while ensuring exceptional guest satisfaction.This role is a LEAD FRONT DESK AGENT position, requiring flexible AM and PM shift availability. PRIMARY RESPONSIBILITIES:Include, but are not limited to: Minimum 6 months of prior experience with Marriott...


  • Miami, Florida, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...


  • Panama City Beach, Florida, United States Radisson Panama City Beach Full time

    Radisson Panama City Beach is in search of a skilled Guest Services Supervisor for our esteemed oceanfront property. Role Overview: The Guest Services Supervisor will play a pivotal role in managing the front desk functions and ensuring outstanding guest satisfaction. This position involves leading a team of front desk personnel to guarantee that all visitor...


  • Panama City Beach, Florida, United States Radisson Panama City Beach Full time

    Job OverviewBy the Sea Resorts is in search of a skilled Guest Services Supervisor for our esteemed Radisson Panama City Beach Oceanfront establishment.Role Summary:The Guest Services Supervisor at Radisson Panama City Beach will be accountable for managing the front desk functions and guaranteeing outstanding customer satisfaction. This role involves...


  • Deerfield Beach, Florida, United States Blue Sky Hospitality Solutions Full time

    POSITION OVERVIEW: The Guest Services Supervisor plays a crucial role in supporting the Front Office Manager in overseeing the Front Office functions to ensure exceptional guest experiences, adherence to service quality standards, and compliance with company policies while achieving financial objectives. The supervisor is tasked with ensuring that all guest...


  • Delray Beach, Florida, United States KOLTER HOSPITALITY GROUP Full time

    Job OverviewLocationCourtyard Delray BeachEmployment TypeFull TimeCompensation$18.00 HourlyTravel RequirementsNoneShift AvailabilityAnyCategoryHospitality - HotelPosition Summary:A Kolter Hospitality Group Front Desk Supervisor is dedicated to providing exceptional service to our guests by fostering a warm and inviting atmosphere that enhances guest...


  • Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Compensation Type:Hourly Hampton Inn:Hampton Inn is a leading hospitality provider known for its commitment to quality and guest satisfaction. With a strong presence in key markets, Hampton Inn continues to expand its footprint across various regions.Our diverse portfolio includes a range of properties that cater to both leisure and business travelers,...


  • Miami, Florida, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time

    Front Office Manager at Hampton Inn by Hilton Coconut Grove/Coral GablesThe Hampton Inn by Hilton Coconut Grove/Coral Gables is in search of a dedicated Front Office Manager. The successful candidate will be tasked with supervising the front desk operations, ensuring that guest satisfaction and service quality standards are consistently achieved, while...