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Guest Services Supervisor

2 months ago

Miami Beach, Florida, United States Shelborne South Beach Full time

Front Desk Supervisor

Location: Not specified

Summary:

As a Front Desk Supervisor, you will be responsible for coordinating and streamlining the check-in and check-out procedures at the front desk while managing the daily functions of the front desk team.

Key Responsibilities:

  • Welcome and greet guests upon their arrival.
  • Register guests in the system, confirming reservations, addresses, and payment details.
  • Promote the guest loyalty program and ensure all members receive their benefits.
  • Process payments for guest accounts during registration and at checkout.
  • Maintain a cash drawer and accurately report daily receipts.
  • Supervise front desk staff, ensuring proper procedures are followed for guest registration and departure.
  • Assign tasks to front desk agents related to credit management, registration accuracy, and overall front desk organization.
  • Provide continuous training and support to front desk personnel.
  • Manage the issuance of keys and control access to safety deposit boxes.
  • Post additional charges as requested by guests.
  • Ensure all front desk equipment is maintained and that supplies are adequately stocked.

Attendance and Compliance:

Regular attendance is crucial for the successful execution of this role. Employees must adhere to established attendance standards, and those with irregular attendance may face disciplinary actions.

Due to the nature of the hospitality industry, employees may need to work flexible schedules based on the hotel's operational needs. Attendance at all scheduled training sessions and meetings is mandatory.

All employees are expected to comply with the hotel's rules and regulations to ensure a safe and efficient work environment. Violations may result in disciplinary measures.

Supportive Functions:

In addition to the essential functions, this role may involve performing various supportive tasks as determined by management, including:

  • Maintaining a daily log of guest interactions and follow-up actions.
  • Addressing unresolved guest issues promptly and communicating necessary information to management.
  • Monitoring credit opportunities and ensuring follow-up.

Qualifications:

Education: High school diploma or equivalent required.

Experience: A minimum of two years of experience in hotel front desk operations is required, with supervisory experience preferred.