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Guest Services Supervisor

2 months ago

Miami, Florida, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time
Front Office Manager at Hampton Inn by Hilton Coconut Grove/Coral Gables

The Hampton Inn by Hilton Coconut Grove/Coral Gables is seeking a dedicated Front Office Manager. The successful candidate will oversee the front desk operations, ensuring that guest satisfaction and quality standards are consistently achieved. This role involves managing all hotel areas in accordance with brand expectations, while fostering a welcoming environment that exemplifies outstanding guest service.

Key Benefits:

  • Comprehensive Medical, Dental, and Vision Coverage
  • Life Insurance Options
  • Legal Shield and Identity Protection Services
  • Accident and Critical Illness Insurance
  • Pet Insurance Available
  • Generous Paid Time Off
  • 401K Plan after one year of service
  • Quarterly Performance Bonuses
  • OnQ Experience Incentives

Core Responsibilities:

  • Prioritize guest service as the foremost objective of the hotel
  • Ensure timely responses to guest inquiries and maintain high levels of satisfaction
  • Empower team members to provide exceptional service through effective training and recognition
  • Oversee front desk functions, including check-in/check-out processes and financial management
  • Lead human resources activities such as recruitment, training, and performance assessments

Candidate Requirements:

Applicants must be U.S. citizens or possess a valid work permit. The Hampton Inn by Hilton Coconut Grove/Coral Gables is committed to fostering a diverse and inclusive workplace for all individuals.