Slot Operations Supervisor

1 week ago


Dumfries, Virginia, United States Colonial Downs Group LLC Full time
Slot Operations Supervisor Position

We are seeking a committed Slot Operations Supervisor to enhance our service quality for patrons. In this role, you will manage the gaming floor, uphold exceptional service standards, and effectively address guest concerns. Focusing on guest experience, you will collaborate with various teams to foster an inviting gaming atmosphere.

Primary Duties:

  • Evaluate and modify daily staffing to ensure adequate coverage
  • Authorize jackpots and guarantee precise completion of required documentation
  • Onboard new staff and keep the team informed on policies and procedures
  • Record shift details and manage any personnel issues or queries
  • Handle guest grievances and conduct minor repairs on gaming machines
  • Remain informed on slot regulations, procedures, and departmental standards
  • Engage with staff regularly, lead training sessions, and resolve conflicts effectively
  • Leverage resources to investigate and settle customer claims and gaming disputes

Qualifications:

  • Associate degree in business or a related discipline is required
  • At least 2 years of experience in the casino sector
  • Proficient in Microsoft Word, Excel, and Outlook
  • Prior supervisory experience is advantageous
  • Strong communication skills in English
  • Must possess a Virginia Racing Commission License and a valid Driver's License

Opportunity:

If you are dedicated to providing outstanding service and have experience in the casino field, we invite you to consider this opportunity to contribute to an engaging gaming environment for our guests.



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