Senior Customer Service Coordinator

2 weeks ago


Dallas, Texas, United States UnitedHealth Group Full time
Position Overview

As a Customer Service Representative Lead, you will play a pivotal role in ensuring exceptional service delivery to both internal and external clients. Your focus will be on:

  • Needs Identification: Understanding and addressing customer requirements effectively.
  • Problem Solving: Utilizing your skills to resolve issues promptly and efficiently.
  • Collaboration: Partnering with billing and eligibility specialists to enhance service quality.
Key Responsibilities

In this role, you will:

  • Monitor and manage delegated customer service concerns to guarantee timely and precise resolutions.
  • Foster a culture of quality service within the team, ensuring all interactions meet high standards.
  • Provide guidance and support to team members, enhancing their ability to deliver excellent customer experiences.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to customer satisfaction, and the ability to lead a team effectively. Your contributions will be vital in driving the success of our customer service initiatives.



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