Customer Service Coordinator

2 weeks ago

Dallas, Texas, United States Scorpion Septic Full time
Job Description

**Job Summary**

Scorpion Septic is seeking a highly skilled Customer Service Coordinator/Dispatch Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling and dispatching drivers, and ensuring seamless communication with our crews, supervisors, and management.

Key Responsibilities:

  • Provide top-notch customer service to clients and customers, addressing their inquiries and concerns in a professional and courteous manner.
  • Schedule and dispatch drivers to appropriate locations according to predetermined schedules, customer requests, or immediate needs, ensuring timely and efficient service delivery.
  • Relay critical information, such as work orders or other messages, to and from crews, supervisors, or management, maintaining accurate records and ensuring seamless communication.
  • Utilize phone systems and other communication tools to contact employees or management, resolving issues and addressing customer concerns in a timely manner.
  • Collaborate with supervisors or customers to resolve problems and requests for services, providing solutions and alternatives when necessary.
  • Prepare work orders for crews, ensuring all necessary information is included and accurate.
  • Maintain and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other critical information, ensuring data accuracy and integrity.
  • Work a flexible schedule, including weekends, to meet the needs of our customers and ensure business continuity.

Requirements:

  • Strong communication skills, both verbal and written, with the ability to effectively interact with customers, employees, and management.
  • Proficiency in using phone systems and other communication tools, as well as Microsoft Office and data entry software.
  • Knowledge of Housecall Pro software for scheduling and dispatching, with the ability to learn and adapt to new systems and technologies.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.

  • Customer Service Associate

    2 weeks ago

    Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and...

  • Customer Service Associate

    2 weeks ago

    Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and...

  • Customer Service Coordinator

    2 weeks ago

    Dallas, Texas, United States Helen of Troy Full time

    Customer Service CoordinatorWe are seeking a dedicated individual for the role of Customer Service Coordinator. This position is essential for ensuring exceptional service delivery to our retail partners and consumers.Role OverviewThe primary responsibility of this role is to provide outstanding support to our retail partners, ensuring that orders are...

  • Customer Service Representative

    4 days ago

    Dallas, Texas, United States Pilot Freight Service Full time

    **Job Summary:**The Customer Service Agent is responsible for providing exceptional customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.**Key Responsibilities:**Frequent and accurate communication to customers, cartage agents, and other station and company personnel.Provide...

  • Customer Service Coordinator

    2 weeks ago

    Dallas, Texas, United States Scorpion Septic Full time

    Job SummaryScorpion Septic is seeking a highly skilled Customer Service Coordinator/Dispatch Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling and dispatching drivers, and ensuring seamless communication with our crews and customers.Key...

  • Customer Service Coordinator

    2 weeks ago

    Dallas, Texas, United States Addison Group Full time

    Position Title: Customer Care AssistantLocation: Dallas, TexasIndustry: ManufacturingCompensation: $20 - $23 per hourRole Overview:The Customer Care Assistant plays a vital role in the daily operations of the Customer Care Department. This position is essential for ensuring efficient office management, addressing customer inquiries, and supporting the...

  • Customer Service Project Coordinator

    2 weeks ago

    Dallas, Texas, United States LETRONICS INC Full time

    Customer Service Project Coordinator Position at LetronicsLetronics is seeking a meticulous project coordinator to oversee various internal initiatives. This full-time position emphasizes managing our Amazon marketplace, product evaluations, and customer support operations.Key Responsibilities:Perform assessments on returned merchandise using a systematic...

  • Customer Service and Operations Coordinator

    7 days ago

    Dallas, Texas, United States Loloi Full time

    About the RoleLoloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. As a family-owned and led company since 2004, we are growing rapidly and seeking a motivated and enthusiastic Operations Customer Service Representative to join our team.Key Responsibilities:Maintain High-Quality Service...

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States Service King Full time

    Position OverviewThe role of the Customer Experience Associate is pivotal in our Customer Care Center. This position involves providing exceptional support to our clients, insurance partners, and vendors.About UsService King Collision Repair Centers is a leading provider in the collision repair industry, dedicated to delivering high-quality repairs backed by...

  • Customer Service Representative

    4 days ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair and maintenance services. With over 100 locations across the country, our team of certified technicians repair and install garage doors and openers for homeowners.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service...

  • Customer Service Representative

    3 minutes ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair services with over 100 locations nationwide. Our company has been franchising since 1999 and has established itself as a trusted brand in the industry.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to...

  • Mansion In Room Dining Coordinator

    1 month ago

    Dallas, Texas, United States In Room Dining Coordinator (Full-Time) Full time

    Job summary –Responsible for all functions involved in the processing of a guest check from room service, restaurant, etc. Taking the guest orders over the phone and communicating it through the proper channels. Monitor pool activity. Coordinate shift responsibilities with captains and serversEssential Duties and Responsibilities – (Key Activities) The...

  • Customer Service Representative, Fiber Coordinator

    1 week ago

    Dallas, Texas, United States WestRock Full time

    About the RoleThe Customer Service Representative, Fiber Coordinator, is a key position at WestRock, responsible for managing the movement of recyclable materials generated at internal locations and external suppliers. This role focuses on high-volume, single-product transactions with shipments via trucks and rail.Main Responsibilities:Execute orders from...

  • Customer Engagement Specialist

    2 weeks ago

    Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission to provide exceptional repairs and unparalleled...

  • Customer Service Operations Coordinator

    4 days ago

    Dallas, Texas, United States RemX Full time

    **Job Summary**RemX is seeking a highly skilled Customer Service Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Manage sales orders and customer inquiries in our ERP system, ensuring timely and accurate...

  • Senior Customer Service Coordinator

    2 weeks ago

    Dallas, Texas, United States UnitedHealth Group Full time

    Position OverviewAs a Customer Service Representative Lead, you will play a pivotal role in ensuring exceptional service delivery to both internal and external clients. Your focus will be on:Needs Identification: Understanding and addressing customer requirements effectively.Problem Solving: Utilizing your skills to resolve issues promptly and...

  • Customer Service Representative

    6 days ago

    Dallas, Texas, United States FSG Full time

    About FSGFSG is a leading provider of lighting, electrical, and energy solutions, dedicated to delivering exceptional value to our customers through quality products, services, and support.Job SummaryWe are seeking a highly skilled Service Coordinator to join our National Accounts team in Dallas, TX. As a Service Coordinator, you will be responsible for...

  • Customer Support Coordinator

    2 weeks ago

    Dallas, Texas, United States Helen of Troy Full time

    Customer Support CoordinatorWe are currently seeking a dedicated individual for a pivotal role within our organization.Role OverviewThe primary focus of this position is to provide exceptional service to our retail partners and consumers, ensuring that orders are managed efficiently and accurately.Key ResponsibilitiesRespond to inquiries regarding stock...

  • Customer Service Representative

    2 days ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. Our team of certified technicians repair over 1000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.Job SummaryWe are seeking a highly skilled and...

  • Customer Service Representative

    2 days ago

    Dallas, Texas, United States Driveway Full time

    About DrivewayDriveway is a leading online car retailer that puts customers in complete control of their car buying, selling, and service experience. We're committed to delivering a seamless and hassle-free experience for our customers.Job SummaryWe're seeking a highly motivated and customer-focused Customer Service Agent - Sell to join our team. As a key...