Customer Service Representative

1 week ago


Dallas, Texas, United States Service King Full time

Position Overview

The role of the Customer Experience Associate is pivotal in our Customer Care Center. This position involves providing exceptional support to our clients, insurance partners, and vendors.

About Us

Service King Collision Repair Centers is a leading provider in the collision repair industry, dedicated to delivering high-quality repairs backed by a lifetime warranty. With a commitment to superior customer service, we operate over 330 locations across multiple states.

Key Responsibilities

  • Complete the formal training program for the Customer Care Center.
  • Provide accurate and efficient assistance to customers and partners.
  • Address general inquiries regarding collision repairs and schedule appointments.
  • Maintain a professional and courteous demeanor while assisting callers.
  • Be open to feedback and coaching to enhance performance.
  • Take ownership of customer issues and work towards resolution.
  • Utilize assigned tools effectively to address inquiries.
  • Strive for continuous improvement in performance and quality standards.
  • Handle challenging situations with professionalism and calmness.
  • Adhere to the assigned work schedule and demonstrate reliable attendance.

Qualifications

  • Minimum of six months of experience in customer service, preferably in a contact center.
  • Professional demeanor with a strong work ethic and team-oriented attitude.
  • Excellent verbal and written communication skills.
  • Proficient in data entry and computer navigation.
  • High School diploma or equivalent required.
  • Flexibility to work varying schedules, including rotating Saturdays.
  • Bilingual skills (English/Spanish) are advantageous but not mandatory.

Benefits

We offer competitive compensation, opportunities for career advancement, and a comprehensive benefits package, including:

  • Medical, Dental, and Vision coverage (available after 30 days).
  • 401k Savings Plan.
  • Health Flexible Spending Account.
  • Life and Disability Insurance.
  • Paid Time Off.

Join us at Service King, where we prioritize a secure and fulfilling workplace that empowers our team members to deliver outstanding service and repairs.



  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair and maintenance services. With over 100 locations across the country, our team of certified technicians repair and install garage doors and openers for homeowners.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service...


  • Dallas, Texas, United States Service King Full time

    Job SummaryThe Customer Experience Representative is a key member of the Service King team, responsible for delivering exceptional customer service throughout the repair process. This role requires a high level of customer service, communication skills, and a positive attitude.Key ResponsibilitiesReview with customers and walk through high-level repair...


  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. Our team of certified technicians repair over 1000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.Job SummaryWe are seeking a highly skilled and...


  • Dallas, Texas, United States Pilot Freight Service Full time

    **Job Summary:**The Customer Service Agent is responsible for providing exceptional customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.**Key Responsibilities:**Frequent and accurate communication to customers, cartage agents, and other station and company personnel.Provide...


  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServiceWe are a leading provider of residential garage door solutions with a nationwide presence. Our dedicated technicians repair over 1000 garage doors daily, showcasing our expertise and commitment to customer satisfaction.Our MissionTo deliver exceptional garage door repair services, ensure customer satisfaction, and recognize...


  • Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and...


  • Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and...


  • Dallas, Texas, United States SupportNinja Full time

    Work Location: 2550 Pacific Ave, Dallas, TX 75226Start Date: ASAPSalary: $15Work Schedule: 8AM-5PM, M-F Work Set Up: OnsiteSupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. We change the game by prioritizing fun in our...


  • Dallas, Texas, United States OutHire Full time

    The Dallas Central Appraisal District is seeking a Customer Service Representative to provide stellar customer service to the public.Come and join the Customer Service Division as a team member of one of the premier Appraisal Districts in TexasThe ideal Customer Service Representative has excellent public relations skills, is adaptable, and has a positive...


  • Dallas, Texas, United States GEODIS Group Full time

    Job SummaryThe Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Process customer orders and ensure accurate and efficient...


  • Dallas, Texas, United States Insomnia Cookies Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative at Insomnia Cookies. As a key member of our team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.About Insomnia...


  • Dallas, Texas, United States Bunzl Distribution USA Full time

    **Job Summary**Bunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.**Key Responsibilities:**Respond to customer inquiries...


  • Dallas, Texas, United States Freeman Auto Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Freeman Auto Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized work environment.Key ResponsibilitiesCustomer Service:...


  • Dallas, Texas, United States Gig USA Full time

    Customer Service Representative Job DescriptionGig USA is seeking a highly skilled Customer Service Representative to join our team as a Product Expert.Key Responsibilities:Develop in-depth knowledge of our clients' products and servicesExecute strategic promotional plans to drive salesProvide exceptional customer service and supportRequirements:0 - 3 years...


  • Dallas, Texas, United States National Seating & Mobility Full time

    About National Seating & MobilityWe are a leading provider of mobility solutions, dedicated to empowering individuals with disabilities to live independently. Our team is passionate about delivering exceptional care and support to our clients, and we are seeking a skilled Customer Service Representative to join our team.Job SummaryWe are looking for a highly...


  • Dallas, Texas, United States PROSPERITY BANK Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Prosperity Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceProvide prompt and courteous service to clients, responding...


  • Dallas, Texas, United States News Corporation Ltd Full time

    Job Summary:We are seeking a highly skilled and multilingual Customer Service Representative to join our team at News Corporation Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our global clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide high-level support to...


  • Dallas, Texas, United States Natural Grocers Full time

    About UsNatural Grocers is a health food store chain that is dedicated to providing high-quality, natural products to our customers. We are committed to helping our customers achieve their health and wellness goals by offering a wide selection of organic and natural products, as well as expert advice from our knowledgeable staff.Job SummaryWe are seeking a...


  • Dallas, Texas, United States AppFolio Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Service Representative. As a key member of our team, you will play a critical role in providing exceptional service to our clients, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesMaster the product through...


  • Dallas, Texas, United States Pratt Industries Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Pratt Industries. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and...