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Senior Customer Service Representative
2 months ago
Role Overview:
As a Senior Customer Service Representative, you will play a crucial role in understanding and addressing the needs of our callers. Your primary responsibility will be to gather and confirm essential information, ensuring that each call is directed to the most suitable department, whether it is within our organization or an external partner.
Key Responsibilities:
1. Assess and identify the requirements of each caller effectively.
2. Collect and verify pertinent details to facilitate seamless communication.
3. Direct calls to the appropriate internal or external resources to enhance service delivery.
Additional Functions:
In this position, you will also serve as a foundational mentor for junior staff members, sharing your expertise and supporting their professional development.
Qualifications:
To excel in this role, candidates should possess relevant experience in customer service, strong communication skills, and a commitment to providing exceptional support.