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Customer Service Associate

2 months ago

Dallas, Texas, United States Service King Full time

Position Title: Customer Experience Representative

Department: Operations

Reports To: General Manager

About Us:

Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and unparalleled customer service.

Role Overview:

  • Maintain high standards of customer service throughout the repair journey
  • Exhibit strong communication abilities and a positive attitude

The Customer Experience Representative will gain essential knowledge regarding the auto-collision repair process, including standard photographic documentation and basic vehicle assessment.

Key Responsibilities:

  • Discuss the repair process and forthcoming steps with clients
  • Set communication expectations with customers
  • Coordinate with the Repair Planner
  • Complete basic vehicle mapping and photo documentation
  • Handle administrative duties
  • Enhance professional knowledge and skills
  • Undertake additional tasks as required

Core Competencies:

  • Team Collaboration
  • Responsibility
  • Results Orientation
  • Sound Decision-Making
  • Customer-Centric Approach

Specialized Skills:

  • Interpersonal Communication
  • Ability to Manage Multiple Tasks
  • Problem-Solving Skills
  • Exceptional Written and Verbal Communication

Position Requirements:

  • Capability to work collaboratively to meet objectives
  • Computer Proficiency
  • Legally authorized to work in the United States

Preferred Qualifications:

  • Bilingual (Spanish)
  • Experience in a dynamic, customer-focused environment

Service King is committed to providing equal employment opportunities to all applicants and employees, emphasizing inclusion and diversity.