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About Precision Door Service
Precision Door Service is a leading provider of residential garage door repair and maintenance services. With over 100 locations across the country, our team of certified technicians repair and install garage doors and openers for homeowners.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction with our products and services.
Key Responsibilities
- Customer Service
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and complete information about our products and services
- Escalate complex issues to senior team members as needed
- Communication
- Communicate effectively with customers via phone, email, and in-person
- Listen actively and respond to customer concerns and needs
- Problem-Solving
- Analyze customer issues and develop effective solutions
- Collaborate with internal teams to resolve complex issues
- Team Collaboration
- Work closely with senior team members to ensure seamless customer service
- Participate in ongoing training and development to improve customer service skills
Requirements
- Education
- High school diploma or equivalent required
- Experience
- 1+ year of customer service experience in a call center or retail environment
- Skills
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
- Strong customer service skills and a passion for delivering exceptional customer experiences
What We Offer
Precision Door Service offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
