Client Relationship Manager

1 week ago

Miami, Florida, United States Visa Full time
Job Overview

Company Overview:
Visa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion transactions annually across more than 200 countries and territories. Our vision is to connect the world through a secure, innovative, and reliable payments network, empowering individuals, businesses, and economies to prosper.

Role Summary:
The Visa Money Movement Solutions (MMS) Global Accounts Group is dedicated to managing top-tier global accounts that drive significant revenue across our diverse range of products and services. We aim to deliver outstanding support to our clients while introducing cutting-edge offerings that enhance value and satisfaction for end-users. We seek passionate individuals who are eager to innovate and provide exceptional user experiences tailored to specific market needs.

Position Responsibilities:

  • Serve as the primary liaison for key clients, fostering and maintaining strong relationships while ensuring their needs are met through collaboration with various internal teams.
  • Identify and capitalize on new business opportunities to expand account growth through upselling and cross-selling initiatives.
  • Facilitate contract negotiations, ensuring that agreements are advantageous for both clients and the organization.
  • Enhance client retention by addressing concerns promptly and ensuring high levels of satisfaction with our services.
  • Contribute to the development of strategies aimed at improving client services, driving sales growth, and effectively managing client portfolios.
  • Utilize reporting tools to monitor progress, assess performance, and guide future strategic decisions.
  • Collaborate closely with sales, marketing, and product teams to align offerings with client expectations.

Work Environment:
This position operates in a hybrid model, allowing for a blend of remote and in-office work. Employees are expected to be present in the office for a set number of days each week, as determined by leadership.

Qualifications:

  • A Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline, accompanied by a minimum of five years of relevant experience; or a Master's degree with at least three years of experience; or a total of eight years of directly related experience.

Preferred Skills:

  • At least three years of experience in sales, customer service, or a similar role within the financial services sector.
  • Strong communication and interpersonal skills are essential for building client relationships and negotiating contracts.
  • Excellent critical thinking abilities to effectively resolve issues that may arise with client accounts.
  • A solid understanding of Visa's money movement products and services is advantageous.
  • Detail-oriented, organized, and proactive in managing time and prioritizing tasks.
  • Familiarity with CRM software or a willingness to learn new technologies is preferred.

Additional Information:
This role may require occasional travel and will be conducted in an office environment, necessitating the ability to sit, stand, and communicate effectively.

Visa is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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