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Client Relationship Manager

2 months ago

Miami, Florida, United States Aristocrat Interactive Full time
Job Overview

We are looking for a proactive and seasoned Client Relationship Manager to lead and nurture our significant accounts throughout North America. In this capacity, you will serve as the primary liaison for senior partners, addressing their requirements and resolving challenges promptly. Your role will encompass collaborating with various internal teams to initiate new projects, providing updates on ongoing initiatives, educating existing clients on newly developed products, and forecasting key account performance metrics.

The perfect candidate will be detail-oriented, self-motivated, and adept at juggling multiple projects concurrently. If you are dedicated to delivering outstanding client service and fostering business growth, we encourage you to consider this opportunity.

Key Responsibilities
  • Thoroughly understand the customers within your designated portfolio: their markets, products, current issues, upcoming projects, main competitors, performance metrics, and business history.
  • Stay informed about company offerings and industry trends, facilitating communication and implementation with internal stakeholders.
  • Design a seamless onboarding experience for our clients.
  • Achieve customer retention objectives and promote adoption of Aggregation services and Content products.
  • Enhance existing processes within the organization and actively contribute to all Customer Success initiatives.
  • Report on the progress of monthly and quarterly initiatives to both internal and external stakeholders.
  • Provide training and guidance to clients.
  • Proactively identify new business opportunities internally, focusing on key content relevant to each market and brand.
  • Recognize and define opportunities for account expansion and efficient operations.
  • With support from Senior Management, lead commercial negotiations and marketing proposals.
  • Assist in forecasting and monitoring key account performance metrics.
  • Act as the primary contact for entering new markets and adding new content for internal stakeholders.
  • Coordinate the initiation of new projects, identifying appropriate stakeholders and ensuring the assignment of a Partnership Manager, dedicated tech team, QA, etc.
  • Collaborate with internal teams to meet client performance expectations and implement various technical solutions to maximize partnership effectiveness.
  • Prepare presentations for internal and external audiences, utilizing data and analysis to highlight trends and opportunities.
  • Maintain active communication with relevant departments to ensure timely and successful delivery of solutions aligned with partner needs and objectives.
  • Manage documentation for additional vendors and brands.
  • Serve as the main contact for organizing internal meetings regarding project updates.
  • Occasionally travel to meet internal stakeholders as required.
Qualifications
  • Proven knowledge and experience in the iGaming sector is essential.
  • A minimum of 2 years' experience in a comparable role.
  • Exceptional organizational skills: the ability to manage multiple projects and deadlines is crucial for this position.
  • Detail-oriented and results-focused: capable of working independently with a strong emphasis on detail, driven by targets and unlocking business opportunities.
  • Excellent communication skills with strong interpersonal, presentation, facilitation, and listening abilities.
  • Collaborative mindset: a natural team player who is curious, energetic, and motivated to work with members of various teams.
  • Experience with analytics and data-driven decision-making: able to derive commercial decisions from data insights.
Company Overview

Aristocrat Interactive

Aristocrat Interactive is a leading entity in the regulated online Real Money Gaming (RMG) sector, established through the merger of Anaxi and NeoGames. The company excels in providing content and technology solutions for online RMG, offering a comprehensive suite of services across iLottery, iGaming, and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited is a premier gaming content creation firm, leveraging technology to deliver top-tier casino games, mobile games, and online real money games, entertaining millions of players globally. Headquartered in Sydney, Australia, Aristocrat operates through three business units: regulated land-based gaming, mobile games publishing, and regulated online real money gaming.

Core Values

  • Player-Centric Approach
  • Empowering Talent
  • Collaborative Excellence
  • Responsible Business Practices

Note: Positions based in the US may require registration with the Nevada Gaming Control Board and/or other relevant gaming jurisdictions.

Travel RequirementsUp to 25%Compensation Range$119,422-$221,785Compensation TypeSalary

Our objective is to offer a competitive salary that aligns with market standards, focusing on the median of our pay ranges. Final offers will consider various factors including experience, education, skills, work location, and internal pay equity.