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Client Relationship Manager

2 months ago

Miami, Florida, United States Vijilan Full time
Job Overview

Position Summary: We are looking for a Partner Success Manager who will be responsible for leading and developing a proficient team of account managers. This individual will initiate and manage projects independently until the team is fully established. The ideal candidate will be adept at utilizing HubSpot (CRM) and Mindmatrix (PRM) to foster relationships with our Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) partners. Key responsibilities include conducting Quarterly Business Reviews (QBRs), collecting partner feedback, and driving sales and upsell initiatives.

Core Responsibilities:

  • Team Development: Assemble and oversee a high-achieving team of account managers.
  • Sales & Partner Relations: Engage with MSP/MSSP partners, facilitate QBRs, and hold regular meetings to promote growth.
  • CRM/PRM Application: Utilize HubSpot and Mindmatrix for effective partner engagement and data management.
  • Revenue Enhancement: Prioritize upselling and ensure partner satisfaction.
  • Operational Excellence: Create and enhance strategies for partner success and efficiency.

Required Qualifications:

  • Exceptional organizational skills coupled with strong communication capabilities.
  • Experience within the MSP and cybersecurity vendor industry.
  • Proficiency in CRM (HubSpot) and PRM (Mindmatrix) platforms.
  • Demonstrated success in sales and account management roles.

What We Provide:

  • Attractive salary with performance-driven bonuses.
  • A vibrant work environment with opportunities for personal and professional growth.
  • Flexible working hours and a supportive team culture.
Company Overview

Vijilan Security empowers Managed Security Providers (MSPs) to deliver round-the-clock security services through a fully channel sales approach. We take pride in fostering a collaborative culture that values diversity and collective success.