Overnight Guest Services Coordinator

2 weeks ago

Sunnyvale, California, United States Choice Hotels Full time

Company Overview: Choice Hotels International, Inc (NYSE: CHH) stands as one of the premier lodging franchisors globally. As a strong competitor in the upscale market and a leader in midscale and extended stay accommodations, we operate over 7,400 hotels, totaling more than 625,000 rooms across 45 countries and territories. Our diverse portfolio encompasses 22 brands, catering to various traveler needs and occasions while delivering exceptional value to franchise owners and shareholders. Our award-winning loyalty program, Choice Privileges, along with co-branded credit card options, offers members an effortless way to earn reward nights and personalized benefits.

Position Summary: The Radisson Hotel Sunnyvale - Silicon Valley is in search of a motivated and detail-oriented full-time Night Audit Representative to join our vibrant work environment. This role demands an individual who can deliver outstanding guest service in a dynamic hotel setting, ensuring complete guest satisfaction.

Key Responsibilities:

  • Deliver exceptional guest service and embody service brand behaviors in all tasks.
  • Accurately and promptly record and report all property receipts.
  • Adhere to cash handling protocols as established by the accounting department.
  • Process payments during check-out and provide change as necessary.
  • Conduct all end-of-day front desk and night audit functions, including reviewing cashier audits for accuracy and balancing credit card transactions.
  • Prepare all computer systems for the next day’s operations.
  • Ensure daily backup of files and tapes is performed accurately and timely.
  • Compile, balance, post, and distribute all required reports daily.
  • Maintain professional interactions with all departments, providing necessary information as needed.
  • Foster 100% guest satisfaction by delivering the Radisson experience through exemplary service.
  • Exhibit personal accountability and teamwork in guest service delivery.
  • Listen attentively, empathize, and resolve guest issues effectively.
  • Consistently provide genuine hospitality and teamwork.
  • Proactively identify guest dissatisfaction and take appropriate action to ensure satisfaction.
  • Perform additional duties as required to uphold service brand behaviors and genuine hospitality.

Qualifications:

  • Minimum of one year of experience in hotel front desk operations or a customer service role.
  • Familiarity with the Opera system is preferred.
  • Strong mathematical skills and proficiency in making accurate calculations.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to work independently and collaboratively within a team.
  • High attention to detail and commitment to exceptional guest service.
  • Maintain a positive and professional demeanor in all situations.
  • Flexibility to work overnight shifts, including holidays and weekends.

Physical Requirements:

  • Ability to stand, stoop, or bend for the duration of the shift.
  • Capability to lift items weighing up to 20 pounds.
  • Must be able to squat, bend, kneel, and twist regularly.

Benefits:

  • Competitive compensation at $22.00/hr.
  • Sign-on bonus of $500, distributed as $250 after 90 days and the remainder after six months.
  • Comprehensive benefits package including health, dental, vision, long-term disability, and pet insurance.
  • Paid vacation and personal holidays.
  • Eight paid holidays annually.
  • Hotel discounts and various incentive programs.
  • Daily meals provided.

Additional Information: The hospitality industry operates 24/7, and associates must be adaptable to changes in shifts and responsibilities as business needs dictate. This position description is not intended to be exhaustive and may be adjusted at management's discretion. Choice Hotels International is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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