Guest Services Representative

2 weeks ago


Sunnyvale, California, United States Aloft Sunnyvale Full time
Job Overview

Aloft Sunnyvale is a dynamic hotel management company focused on creating memorable experiences for our guests. We pride ourselves on fostering a culture that encourages growth and development among our team members. Our philosophy is simple: your success is our success.

As a modern hotel designed for the next generation of travelers, we cater to guests who appreciate open spaces and innovative design. Our clientele is tech-savvy and enjoys vibrant social interactions, making our hotel a unique destination. We are currently seeking a part-time Guest Services Representative for evening shifts to enhance our guest experience.

Key Responsibilities:

  • Address and resolve guest inquiries and concerns effectively.
  • Optimize room sales on a daily basis.
  • Prepare for group arrivals and departures, manage special requests, and oversee room assignments.
  • Maintain accurate room type balances in our system and fulfill specific guest requirements.
  • Review daily logs and guest feedback to ensure high service standards.
  • Perform additional tasks as directed by management.

Essential Qualifications:

  • Exemplify the Aloft culture in all interactions.
  • Demonstrate strong communication and leadership abilities, along with creative problem-solving skills.
  • Be a proactive self-starter, capable of working independently and collaboratively.
  • Foster a welcoming atmosphere and adapt to change effectively.
  • Maintain composure under pressure and exhibit a pleasant demeanor on the phone.
  • Manage stressful situations with professionalism and calmness.
  • Communicate clearly and positively with guests.
  • Be available to work a flexible schedule, including evenings and weekends.
  • Exhibit punctuality and reliable attendance.
  • Perform duties with attention to detail and efficiency.

Preferred Qualifications:

  • High school diploma; some college education is advantageous.
  • Ability to communicate effectively in English with guests and colleagues.
  • Previous experience in cash handling is preferred.

Aloft Sunnyvale is committed to diversity and inclusion. We are an equal opportunity employer and evaluate candidates based on job-related qualifications without regard to any protected status.



  • Sunnyvale, California, United States Choice Hotels Full time

    Company Overview:Choice Hotels International, Inc. is a prominent player in the global lodging franchising sector, recognized for its expansive network of hotels and commitment to quality service. With over 7,400 properties across 45 countries, we cater to a diverse range of travelers through our 22 distinct brands, ensuring that we meet the varying needs of...


  • Sunnyvale, California, United States Boudin Bakeries Full time

    Job SummaryThe Guest Service Representative is the primary point of contact for guests and is responsible for creating an excellent service experience for our customers by representing the brand positively, providing prompt service and quality products while maintaining a clean and comfortable environment, and assisting in upholding all operational...


  • Sunnyvale, California, United States Choice Hotels Full time

    Company Overview: Choice Hotels International, Inc (NYSE: CHH) stands as one of the premier lodging franchisors globally. As a strong competitor in the upscale market and a leader in midscale and extended stay accommodations, we operate over 7,400 hotels, totaling more than 625,000 rooms across 45 countries and territories. Our diverse portfolio encompasses...


  • Sunnyvale, California, United States Aimbridge Hospitality Full time

    Job OverviewAs a Guest Services Coordinator, you will play a pivotal role in ensuring a warm welcome and seamless registration process for our guests. Your primary focus will be on delivering exceptional service throughout their stay and efficiently managing their accounts upon departure. Key responsibilities include guest registration, reservation...


  • Sunnyvale, California, United States 24 Hour Fitness Full time

    Job SummaryThe Sales and Service Representative is a key member of the 24 Hour Fitness team, responsible for delivering exceptional customer experiences and driving sales growth. This role requires a strong focus on customer service, sales, and operational excellence.Key ResponsibilitiesCustomer EngagementProvide a warm and welcoming experience for members...

  • Guest Services Host

    2 weeks ago


    Sunnyvale, California, United States Pacific Catch, Inc Full time

    Job OverviewAt Pacific Catch, we recognize that the strength of our restaurants and brand stems from the exceptional quality and commitment of our team members. We are dedicated to providing a remarkable opportunity for both personal and professional development, fostering a vibrant and inclusive work atmosphere where individuals feel valued and...


  • Sunnyvale, California, United States Huntington Hotel Full time

    Guest Relations SpecialistAs a vital member of our team at Huntington Hotels, you will play a key role in ensuring our guests have a pleasant and memorable experience. Your responsibilities will include:Welcoming Guests: Greet and assist guests upon arrival, providing a warm and friendly atmosphere.Room Assignments: Efficiently allocate rooms and distribute...


  • Sunnyvale, California, United States Pep Boys Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our products and services.Key ResponsibilitiesProvide exceptional customer service,...


  • Sunnyvale, California, United States IntelliPro Group Inc. Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at IntelliPro Group Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely...


  • Sunnyvale, California, United States Melko Dental Full time

    Job Description:Cutting-edge general, cosmetic, and implant dental practice, Melko Dental, has an immediate opening for a full-time Guest Experience Coordinator (receptionist).Key Qualifications:You are friendly, positive, and very enthusiastic.You have excellent verbal and written communication skills, love to work with people, and can help them feel like...


  • Sunnyvale, California, United States Intellipro Group Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Intellipro Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide...


  • Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

    Are you a personable and approachable individual eager to become a vital part of a vibrant team as a Hospitality Service Associate? If you excel at providing prompt and courteous assistance to guests both face-to-face and over the phone, this role is designed for you. Your primary responsibilities will include addressing guest inquiries, maintaining accurate...


  • Sunnyvale, California, United States ARAMARK Refreshment Services, Inc. Full time

    About the RoleThe Catering Services Associate supports the event operations team in delivering exceptional catering experiences for our clients. This role involves setting up and breaking down events, transporting equipment and supplies, and providing excellent customer service to our guests.Key ResponsibilitiesSet up and break down events according to...


  • Sunnyvale, California, United States Aston Carter Full time

    Position: Front Desk CoordinatorCompensation: $22.70/hourLocation: Sunnyvale, CACompany: A leading technology firmBenefits: Unlimited complimentary meals providedRole Overview:As the initial point of contact, you will represent the company at the front desk of our corporate campus. Your responsibilities will include:Managing reception duties and overseeing...


  • Sunnyvale, California, United States R.S. Hughes Company Inc. Full time

    Job DescriptionR.S. Hughes Company Inc. is a dynamic, North American distributor of industrial supplies. We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Handle a high-volume of phone inquiries from B2B customers and Outside Sales Reps regarding pricing, availability, and delivery logistics.Manage orders...


  • Sunnyvale, California, United States IntelliPro Group Inc. Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at IntelliPro Group Inc. as a Customer Support Specialist. As a Service Delivery Expert, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries and...


  • Sunnyvale, California, United States Island Hospitality Management Full time

    Job OverviewAs a Breakfast Attendant, your primary responsibility is to ensure the seamless execution of the hotel's breakfast operations while maintaining high standards of guest satisfaction and product quality. This role allows you to shine as a key representative of the hotel, delivering exceptional service and upholding our commitment to...


  • Sunnyvale, California, United States Aimbridge Hospitality Full time

    About UsAimbridge Hospitality is a leading provider of hotel management services, with a portfolio of over 1,550 hotels across the United States and 22 countries.Our CultureWe pride ourselves on creating a work environment that is inclusive, supportive, and driven by a passion for excellence. Our associates are the backbone of our success, and we strive to...


  • Sunnyvale, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience, and maintaining a high level of customer satisfaction. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outs in a friendly and...


  • Sunnyvale, California, United States Chevron Full time

    About the Role:Chevron Stations Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Cashier. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and safe store environment.Key...