Guest Relations Specialist

2 weeks ago


Sunnyvale, California, United States Huntington Hotel Full time
Guest Relations Specialist

As a vital member of our team at Huntington Hotels, you will play a key role in ensuring our guests have a pleasant and memorable experience. Your responsibilities will include:

  • Welcoming Guests: Greet and assist guests upon arrival, providing a warm and friendly atmosphere.
  • Room Assignments: Efficiently allocate rooms and distribute keys to guests.
  • Check-in and Check-out Management: Oversee daily arrivals and departures, ensuring a smooth process.
  • Information Provider: Offer accurate and helpful information regarding hotel services and local attractions.
  • Billing Assistance: Address and resolve any billing discrepancies that may arise.
  • System Utilization: Effectively use the property management system to manage guest information.
Qualifications and Skills:
  • High School diploma or equivalent.
  • Experience in customer service roles.
  • Previous hotel front desk experience is advantageous.
Key Responsibilities:
  • Ability to read and interpret various documents.
  • Willingness to work flexible shifts as needed.
  • Demonstrate strong hospitality skills in all interactions.

At Huntington Hotels, we value our team members and strive to create a supportive work environment. Join us in delivering exceptional service and enhancing our guests' experiences.



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