Guest Services Coordinator

2 weeks ago

Sunnyvale, California, United States Aimbridge Hospitality Full time

Job Overview

As a Guest Services Coordinator, you will play a pivotal role in ensuring a warm welcome and seamless registration process for our guests. Your primary focus will be on delivering exceptional service throughout their stay and efficiently managing their accounts upon departure. Key responsibilities include guest registration, reservation management, and fulfilling concierge duties. You will strive to provide attentive, courteous, and efficient service to all guests, enhancing their experience while maximizing room revenue and occupancy rates.

Key Responsibilities

Qualifications:

  • High School diploma or equivalent is required; relevant college coursework is advantageous.
  • Previous experience in hospitality or a related field is preferred.
  • Possess a positive demeanor and a strong desire to provide outstanding customer service.
  • Ability to manage multiple tasks, with a keen attention to detail and problem-solving skills.
  • Excellent communication skills to convey information clearly and effectively.
  • Quickly assess situations and select appropriate courses of action.
  • Ability to perform well under pressure in a fast-paced environment.
  • Skilled in identifying, preventing, and resolving workplace issues.
  • Strong listening skills to understand and clarify concerns raised by guests and colleagues.
  • Basic understanding of financial information and arithmetic functions.
  • Proficient in reading, comprehending, and drafting simple instructions and correspondence.
  • Logical thinking to define problems, gather information, and interpret data.
  • Operational knowledge of Microsoft Office Suite.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Understanding of hotel products and guest services.
  • Ability to contribute to a positive work environment.

Responsibilities:

  • Approach all interactions with guests and team members in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, adhering to uniform policies.
  • Ensure regular attendance in accordance with company standards and scheduling needs.
  • Comply with all company policies and regulations to promote safe and efficient hotel operations.
  • Greet and welcome all guests at the Front Desk, maintaining a friendly demeanor.
  • Operate the telephone switchboard efficiently, meeting performance standards.
  • Handle guest inquiries and requests for information, mail, and messages courteously.
  • Provide information about hotel services, facilities, and local attractions.
  • Establish and maintain effective communication and teamwork with colleagues across departments.
  • Stay informed about rates, packages, special promotions, and in-house groups.
  • Gather necessary information for room reservations and follow established procedures.
  • Familiarize yourself with company policies and hospitality terminology.
  • Assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly and efficient manner.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure the logging and delivery of packages, mail, and messages to guests.
  • Utilize proper communication etiquette when interacting with other associates.
  • Deliver guest items such as luggage, newspapers, and amenities as requested.
  • Maintain an up-to-date knowledge of property amenities and local events.
  • Perform additional duties as assigned, contributing to overall cleanliness and safety in the hotel.

About Aimbridge Hospitality

Aimbridge Hospitality is a leading global hotel management company, overseeing a diverse portfolio of over 1,550 hotels across various brands and locations. Our dedicated associates are passionate about delivering exceptional service and achieving outstanding results, thriving in a culture that encourages excellence and innovation.

Benefits

Eligible full-time employees can enjoy a competitive benefits package, including:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Overnight Guest Services Coordinator

    2 weeks ago

    Sunnyvale, California, United States Choice Hotels Full time

    Company Overview: Choice Hotels International, Inc (NYSE: CHH) stands as one of the premier lodging franchisors globally. As a strong competitor in the upscale market and a leader in midscale and extended stay accommodations, we operate over 7,400 hotels, totaling more than 625,000 rooms across 45 countries and territories. Our diverse portfolio encompasses...

  • Guest Services Associate

    2 weeks ago

    Sunnyvale, California, United States Choice Hotels Full time

    Company Overview:Choice Hotels International, Inc. is a prominent player in the global lodging franchising sector, recognized for its expansive network of hotels and commitment to quality service. With over 7,400 properties across 45 countries, we cater to a diverse range of travelers through our 22 distinct brands, ensuring that we meet the varying needs of...

  • Guest Services Representative

    2 weeks ago

    Sunnyvale, California, United States Aloft Sunnyvale Full time

    Job OverviewAloft Sunnyvale is a dynamic hotel management company focused on creating memorable experiences for our guests. We pride ourselves on fostering a culture that encourages growth and development among our team members. Our philosophy is simple: your success is our success.As a modern hotel designed for the next generation of travelers, we cater to...

  • Guest Services Host

    2 weeks ago

    Sunnyvale, California, United States Pacific Catch, Inc Full time

    Job OverviewAt Pacific Catch, we recognize that the strength of our restaurants and brand stems from the exceptional quality and commitment of our team members. We are dedicated to providing a remarkable opportunity for both personal and professional development, fostering a vibrant and inclusive work atmosphere where individuals feel valued and...

  • Guest Experience Ambassador

    1 week ago

    Sunnyvale, California, United States Melko Dental Full time

    Job Description:Cutting-edge general, cosmetic, and implant dental practice, Melko Dental, has an immediate opening for a full-time Guest Experience Coordinator (receptionist).Key Qualifications:You are friendly, positive, and very enthusiastic.You have excellent verbal and written communication skills, love to work with people, and can help them feel like...

  • Morning Service Coordinator

    1 week ago

    Sunnyvale, California, United States Island Hospitality Management Full time

    Job OverviewAs a Breakfast Attendant, your primary responsibility is to ensure the seamless execution of the hotel's breakfast operations while maintaining high standards of guest satisfaction and product quality. This role allows you to shine as a key representative of the hotel, delivering exceptional service and upholding our commitment to...

  • Guest Relations Specialist

    2 weeks ago

    Sunnyvale, California, United States Huntington Hotel Full time

    Guest Relations SpecialistAs a vital member of our team at Huntington Hotels, you will play a key role in ensuring our guests have a pleasant and memorable experience. Your responsibilities will include:Welcoming Guests: Greet and assist guests upon arrival, providing a warm and friendly atmosphere.Room Assignments: Efficiently allocate rooms and distribute...

  • Facilities Coordinator

    1 week ago

    Sunnyvale, California, United States Cypress HCM Full time

    Office ManagerCypress HCM is seeking a highly skilled and organized Office Manager to oversee the day-to-day operations of our office. As a key member of our team, you will be responsible for creating a welcoming and safe environment for all employees and guests.Key Responsibilities:Collaborate with the HR, Facilities, and IT departments to ensure seamless...

  • Catering Services Associate

    2 days ago

    Sunnyvale, California, United States ARAMARK Refreshment Services, Inc. Full time

    About the RoleThe Catering Services Associate supports the event operations team in delivering exceptional catering experiences for our clients. This role involves setting up and breaking down events, transporting equipment and supplies, and providing excellent customer service to our guests.Key ResponsibilitiesSet up and break down events according to...

  • Office Guest Relations Associate

    2 weeks ago

    Sunnyvale, California, United States Aston Carter Full time

    Position: Front Desk CoordinatorCompensation: $22.70/hourLocation: Sunnyvale, CACompany: A leading technology firmBenefits: Unlimited complimentary meals providedRole Overview:As the initial point of contact, you will represent the company at the front desk of our corporate campus. Your responsibilities will include:Managing reception duties and overseeing...

  • Janitorial Services Coordinator

    5 days ago

    Sunnyvale, California, United States SBM Management Services Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Custodian to join our team at SBM Management Services. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and sanitation of all areas assigned.Key ResponsibilitiesPerform janitorial duties, including cleaning and disinfecting surfaces,...

  • Building Services Coordinator

    2 weeks ago

    Sunnyvale, California, United States Cushman Wakefield Multifamily Full time

    Job TitleFacilities CoordinatorJob Description SummaryThe Facilities Coordinator plays a vital role in supporting the facility management team to ensure the effective delivery of services that meet client facility requirements. This position directly assists the facility management team with ongoing responsibilities related to facilities and team...

  • Office Operations Coordinator

    1 week ago

    Sunnyvale, California, United States Cypress HCM Full time

    Administrative ManagerCypress HCM is seeking an experienced Administrative Manager to create a welcoming and safe environment for all team members and guests.Key Responsibilities:Collaborate with the HR, Facilities, and IT teams to ensure seamless day-to-day operations and maintain a productive work environment.Provide exceptional customer service to...

  • Hospitality Service Associate

    2 weeks ago

    Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

    Are you a personable and approachable individual eager to become a vital part of a vibrant team as a Hospitality Service Associate? If you excel at providing prompt and courteous assistance to guests both face-to-face and over the phone, this role is designed for you. Your primary responsibilities will include addressing guest inquiries, maintaining accurate...

  • Beauty Services Specialist

    5 days ago

    Sunnyvale, California, United States Ulta Beauty Full time

    About the RoleAt Ulta Beauty, we are seeking a highly skilled and passionate Beauty Services Specialist to join our team. As a key member of our salon team, you will be responsible for delivering exceptional guest experiences, providing expert hair and makeup services, and driving sales growth.Key ResponsibilitiesGuest Services: Engage with guests, consult...

  • Senior Executive Coordinator

    2 weeks ago

    Sunnyvale, California, United States CoreWeave Full time

    CoreWeave is seeking a dedicated Senior Executive Coordinator to enhance our dynamic team. As we innovate the future of public cloud solutions for accelerated workloads, this position will provide essential support to three C-Suite executives.The ideal candidate will possess a meticulous eye for detail and a proven track record in strategic planning,...

  • Customer Service Representative

    3 days ago

    Sunnyvale, California, United States Boudin Bakeries Full time

    Job SummaryThe Guest Service Representative is the primary point of contact for guests and is responsible for creating an excellent service experience for our customers by representing the brand positively, providing prompt service and quality products while maintaining a clean and comfortable environment, and assisting in upholding all operational...

  • Morning Service Attendant

    2 weeks ago

    Sunnyvale, California, United States Choice Hotels Full time

    Choice Hotels International, Inc stands as a prominent entity in the global hospitality sector, featuring an extensive network of over 7,400 hotels across 45 countries, with more than 625,000 rooms available. Our diverse portfolio includes 22 distinct brands tailored to meet the needs of various travelers, ranging from upscale to midscale, extended stay, and...

  • Human Resources Services Coordinator

    2 weeks ago

    Sunnyvale, California, United States Intuitive Full time

    Company Overview At Intuitive, we are driven by a singular mission: to enhance lives through minimally invasive care. Our innovative technology empowers healthcare professionals to perform surgeries without limitations. As a leader in robotic-assisted surgery, we are dedicated to building a diverse and inclusive workforce that is committed to making a...

  • Food Service Crew Member

    5 days ago

    Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

    Job OverviewThe Maple Tree Inn, a boutique hotel in Sunnyvale, CA, is seeking a skilled Food Service Crew Member to join our evening hospitality team. As a key member of our team, you will be responsible for providing exceptional customer service, managing food preparation, and maintaining a clean and sanitized bar area.Key ResponsibilitiesCustomer Service:...