Client Relations Specialist

2 weeks ago


Norman, Oklahoma, United States Kerr Team @ Your Home Sold Guaranteed Realty Full time
Job Overview

The primary role of the Client Services Coordinator is to serve as a vital point of contact for our existing sellers and previous clients. This individual will work closely with our lead agent to maintain ongoing communication with current listings, ensuring that sellers receive the support and feedback they need. Daily responsibilities include collecting feedback from other agents, assessing the effectiveness of our marketing strategies, and monitoring the overall satisfaction of our clients.

Compensation:

$16 - $19 per hour

Key Responsibilities:
  • Conduct daily follow-ups with agents who have shown our properties to gather insights and feedback.
  • Input all showing information into the customer relationship management system.
  • Engage in weekly phone calls with sellers to provide updates on showings and market trends.
  • Compile monthly feedback reports for agents regarding listings.
  • Prepare Comparative Market Analyses (CMA) for suggested price adjustments.
  • Keep agents informed weekly about any concerns raised by sellers (e.g., price reductions, extensions, issues).
  • Coordinate and confirm appointments with sellers for property tours at least one month in advance.
  • Encourage satisfied customers to leave Five Star Reviews and refer others.
  • Collect client testimonials, including photographs, for promotional use.
  • Launch a Market Watch Newsletter for past clients within our real estate trading area.
  • Create a list of available properties.
  • Summarize advertising efforts for listings.
  • Draft and record scripts for hotline inquiries.
Qualifications:
  • Minimum of 2 years of experience in customer service management (preferred).
  • Exceptional verbal and written communication abilities.
  • Strong analytical and decision-making skills.
  • Proven ability to engage and close qualified prospects.
  • Capability to thrive in a fast-paced work environment.
  • Proficient in Microsoft Office and Google Docs.
  • Authorization to work in the United States.
  • Must be at least 18 years old.
About Kerr Team @ Your Home Sold Guaranteed Realty

We prioritize teamwork and customer satisfaction. Our mission is to ensure that clients have a seamless experience when buying or selling their homes, making certain they never feel overlooked. You will be part of a dedicated team of 10-20 professionals, where serving our clients is the foremost priority. This role is crucial in ensuring that our clients feel valued, have access to answers for their inquiries, and are assured that they are always a priority.



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