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Client Relations Specialist
2 months ago
The primary role of the Client Services Coordinator is to serve as a secondary point of contact for our existing sellers and previous clients. This individual will collaborate closely with our lead agent to maintain ongoing communication with current listings, providing assistance and gathering feedback from our sellers.
Compensation:$16 - $19 hourly
Key Responsibilities:- Conduct daily follow-ups with all agents who have shown our properties to collect feedback.
- Input all showing data into the client management system.
- Perform weekly phone check-ins with sellers to relay feedback from showings and inform them of any market changes.
- Compile monthly feedback reports for agents regarding listings.
- Prepare Comparative Market Analyses (CMA) for suggested price adjustments.
- Keep agents updated weekly on any seller concerns, including price reductions or extensions.
- Coordinate and confirm appointments with sellers for all Tours of Homes at least one month in advance.
- Encourage Five Star Reviews and solicit referrals from satisfied clients.
- Gather client testimonials, including photographs, for promotional use.
- Launch a Market Watch Newsletter for past clients within our real estate service area.
- Create a comprehensive property inventory list.
- Draft advertising summaries for listings.
- Write and record scripts for hotline inquiries.
- Minimum of 2 years experience in customer service management (preferred).
- Exceptional verbal and written communication skills.
- Strong problem-solving and decision-making capabilities.
- Ability to engage and close qualified prospects.
- Capacity to thrive in a fast-paced environment.
- Proficiency in Microsoft Office and Google Docs.
- Authorization to work in the US.
- Must be 18 years or older.
We prioritize teamwork and believe in providing our clients with the best possible experience when buying or selling a home. Our goal is to ensure that clients never feel overlooked. You will be part of a dedicated team of 10-20 professionals, where serving our clients is the top priority. This position is crucial to our operations, ensuring that clients feel valued, have a channel for inquiries, and know they are always supported.
