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Pet Care Support Specialist

2 months ago

Norman, Oklahoma, United States Petco Full time

Pet Care Support Specialist

Category: Retail

Location: Confidential

Schedule: Part-time

  • Interact with customers to deliver outstanding service
  • Provide prompt and friendly assistance to clients and their pets
  • Share insights on products and recommend suitable items
  • Stay knowledgeable about local pet-related activities
  • Demonstrate a commitment to animal welfare
  • Keep abreast of new offerings and services
  • Handle inquiries professionally via phone
  • Encourage teamwork and cooperation
  • Inform customers about adoption initiatives
  • Utilize team expertise to assist clients effectively
  • Maintain awareness of promotions and special offerings
  • Stay informed on seasonal training topics

Additional Responsibilities:

  • Employ sales techniques to enhance the customer experience
  • Contribute to a safe working environment
  • Participate in a collaborative team culture

Career Development: Opportunities for skill enhancement and career progression

Requirements:

  • At least 2 years of experience in a customer-facing role related to animal care
  • Knowledge of grooming programs and certifications
  • Familiarity with dog training classes and schedules
  • Understanding of photography and vaccination timelines

The majority of tasks are performed indoors, with occasional responsibilities including stocking merchandise and assisting customers with carry-outs. The role requires bending, kneeling, lifting, and standing for extended periods. Direct interaction with customers is a fundamental aspect of this position.