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Client Support Specialist
2 months ago
Join Our Team at Advanced Call Center Technologies
Advanced Call Center Technologies is on the lookout for dedicated Customer Service Representatives to enhance our team. We pride ourselves on fostering a culture that encourages internal advancement and offers comprehensive training programs designed to elevate your career. As a key representative of our company, your positive interactions will significantly impact our clients.
What We Offer:
- Career advancement opportunities
- Flexible working hours
- Generous bonus potential
- Supportive supervisors and a positive workplace
- Employee ownership options upon meeting qualifications
- Affordable health benefits for you and your family after a brief waiting period
- Paid time off and holidays after a specified duration
Become part of a team where your contributions are valued. Each interaction is seen as a chance to build loyalty with our clients. You will join a successful team and benefit from our Employee Stock Ownership Plan (ESOP), which is a unique long-term savings benefit fully funded by ACT. Our ESOP allows our employees to share in the success of the company, ensuring a stable and rewarding work environment.
Position Overview:
As a Customer Service Representative, you will be empowered to deliver exceptional service. Your role will involve handling inbound calls from customers regarding various inquiries, including billing, payments, fraud alerts, and service issues. We seek problem solvers with strong negotiation skills who are motivated to achieve personal service and sales objectives.
Key Responsibilities:
- Respond promptly to customer inquiries and solicit feedback to enhance service quality.
- Maintain confidentiality and demonstrate active listening skills.
- Communicate clearly and persuasively in all situations.
- Document interactions while engaging with customers.
- Ensure accuracy and thoroughness in all tasks and seek ways to improve service quality.
- Meet productivity benchmarks and complete tasks efficiently.
- Demonstrate reliability by maintaining consistent attendance.
- Follow management directives and take responsibility for actions.
- Perform additional duties as assigned by management.
Qualifications:
- Ability to pass a criminal background check.
- Basic data entry and computer skills.
- Prior experience in a call center or customer service role is preferred.
- High School diploma or GED is required.
Advanced Call Center Technologies is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or genetics. We uphold a strict policy against workplace harassment and ensure a respectful and inclusive environment for all employees.
