Customer Relations Manager

2 weeks ago


Edison, New Jersey, United States YASMESOFT INC Full time
Job Overview

Benefits:

  • Comprehensive health insurance

Location Requirement: Must be local and available for in-office work Monday through Friday.


YASMESOFT INC, a leading entity in the commercial real estate sector, is seeking a Customer Service Manager to enhance the support provided to the Customer Service Team and various internal departments. This role is intended for direct hire.


Position Summary:

The Customer Service Manager will serve as the primary contact for a portfolio of approximately 90 clients. This role is pivotal in fostering relationships and delivering exceptional service through effective sales and support strategies.


Key Responsibilities:
  • Deliver outstanding customer service and build lasting relationships to attract and retain clients.
  • Continuously innovate and implement creative solutions to enhance customer satisfaction.
  • Regularly follow up with clients to ensure 100% satisfaction and address individual needs.
  • Work collaboratively with the Leasing Team on customer renewals.
  • Conduct proactive inspections of customer spaces to assess conditions and report any issues.
  • Utilize problem-solving skills to manage and resolve complaints effectively.
  • Collaborate with the Customer Service Director to design and execute customer service initiatives.
  • Coordinate various projects in customer spaces, ensuring minimal disruption and maximum comfort.
  • Engage with internal teams and external contractors to address customer concerns promptly.

Qualifications:

The ideal candidate will possess a customer-centric mindset, strong interpersonal skills, and the ability to engage with all levels of staff and clients. A college degree with relevant business experience is preferred. An RPA designation is advantageous but not mandatory. Candidates should demonstrate strong creative problem-solving abilities and negotiation skills. Reliable transportation and a valid driver's license in good standing are required.


Compensation: Competitive salary with annual bonus potential. Full company-paid benefits include medical, dental, life insurance, 401K with company match, and more.


Working hours are Monday to Friday, from 8:00 a.m. to 5:00 p.m., including a one-hour lunch break.



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