Customer Support Specialist

2 weeks ago


Edison, New Jersey, United States PeopleShare Inc Full time
Join a vibrant and evolving environment within a reputable insurance firm that emphasizes growth and stability.

Position Overview for Customer Support Specialist:

The Customer Service division operates from 8:00 AM to 7:00 PM. We seek candidates with adaptable schedules, as shifts will be assigned within this timeframe.

Additionally, there is a rotational Saturday commitment - every third Saturday - from 10:00 AM to 3:00 PM. 4 Days in Office, 1 Day of choice WFH
  • Compensation: $20-22/hr
  • Temp-to-Hire Opportunity
Key Responsibilities for Customer Support Specialist:
  • Address fundamental inquiries related to NJ auto, home, and umbrella policies, coverages, and premiums; ensure thorough follow-up on all interactions.
  • Provide first-call resolution and simplify the customer experience.
  • Acquire and maintain comprehensive knowledge of all three product lines (Auto, Homeowner, and Umbrella) for NJ.
  • Precisely input and update policy details into various processing systems and manage phone inquiries.
Qualifications for Customer Support Specialist:
  • Exceptional interpersonal, listening, communication, and organizational abilities.
  • Minimum of 5 years of experience in a call center environment
  • Strong analytical and decision-making capabilities. Proficient computer/data entry and mathematical skills.
  • High energy and motivation to follow up and take ownership of tasks.
PeopleShare Inc. is a leading staffing agency in the region, offering temporary-to-hire and permanent positions across various roles. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy encompasses all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

#IND8
Requirements: Job Type: Temp to Hire

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