EDI Customer Support Representative

2 weeks ago


Edison, New Jersey, United States United Legwear and Apparel Company Full time
About Us:
At United Legwear & Apparel Co., we are driven by values such as unity, loyalty, and a commitment to excellence. Established in 1998, we have become a premier global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Our mission is to provide high-quality products at affordable prices for families, ensuring customer satisfaction through our dedicated team of professionals.

Position Overview:
The EDI Customer Operator/CSR plays a crucial role in managing incoming and scheduled orders while ensuring alignment with available inventory and manufacturing capabilities.

Key Responsibilities:
  • Efficiently process EDI 850 & 860 transactions using Exenta.
  • Handle non-EDI customer orders by entering or importing them into our ERP system.
  • Facilitate effective communication across departments, particularly with Sales Support and Distribution Center teams.
  • Address allocation concerns in collaboration with the sales support team.
  • Monitor orders to guarantee timely outbound shipments.
  • Prioritize warehouse tasks as necessary.
  • Assist internal users with order revisions and EDI-related inquiries, resolving any EDI errors.
  • Investigate and resolve order discrepancies and support vendor chargeback research.
  • Review daily reports detailing order issues and analyze aged orders with the sales team.
  • Provide assistance to various accounts via email and phone regarding order status, cancellations, and revisions.
  • Respond to requests from sales and DC teams related to pick tickets generated by outsourced teams.
  • Maintain Cross Reference databases and run Critical Item Reports to identify potential backorders.
  • Review E-commerce orders from direct-to-consumer websites.
  • Keep consistent communication with the sales team regarding discrepancies, order information, shortages, and back-in-stock dates.
  • Update customer profiles, including addresses, shipping terms, and special instructions.
  • Perform additional duties as assigned to support company operations.

Qualifications:
  • Minimum of 3 years of experience in business, specifically in Order Management and EDI processing.
  • Proficient in Microsoft Office, particularly in Excel with skills in data management.
  • Strong verbal and written communication skills, along with analytical and problem-solving abilities.
  • Excellent interpersonal skills, with the ability to thrive in a team environment.
  • Highly organized, capable of managing multiple tasks with attention to detail.
  • Detail-oriented, able to work effectively under pressure.
  • Experience in a fast-paced environment, applying good work habits to complete tasks efficiently.
  • Ability to work independently and collaboratively, managing multiple assignments and sensitive information.

This position is onsite and requires a commitment to excellence and teamwork.

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