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Customer Service Operations Coordinator

2 months ago

Edison, New Jersey, United States United Legwear and Apparel Company Full time
Company Overview:
United Legwear & Apparel Co. is a premier global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Established in 1998, we are committed to providing top-quality products for individuals of all ages, from infants to adults. Our mission is to deliver exceptional value while maintaining affordability for families.

Position Summary:
The EDI Customer Operator/CSR plays a crucial role in overseeing incoming and scheduled orders in relation to available inventory and production capabilities.

Key Responsibilities:
  • Accurately process EDI 850 & 860 transactions using Exenta.
  • Review and manually enter non-EDI customer orders into our ERP system.
  • Facilitate high-level communication across departments, particularly with Sales Support and Distribution Center teams.
  • Address allocation issues in collaboration with the sales support team.
  • Ensure timely outbound shipments by monitoring all orders.
  • Prioritize warehouse tasks as necessary.
  • Assist internal users with order revision requests and EDI-related inquiries.
  • Resolve discrepancies related to orders and support vendor chargeback investigations.
  • Conduct daily reviews of reports detailing order issues, including aged orders.
  • Provide assistance to various accounts via email and phone regarding order status and modifications.
  • Handle requests from sales and DC teams concerning pick tickets generated by the outsourced team.
  • Maintain Cross Reference databases.
  • Generate Critical Item Reports to assess potential backorders.
  • Review e-commerce orders from various direct-to-consumer platforms.
  • Maintain regular communication with the sales team regarding discrepancies and order information.
  • Update customer profiles, including addresses and special instructions.
  • Perform additional duties as assigned to support company operations.

Qualifications:
  • Minimum of 3 years of experience in business, specifically in Order Management and EDI processing.
  • Proficient in Microsoft Office, particularly Excel, with skills in data management.
  • Strong verbal and written communication skills, along with analytical and problem-solving abilities.
  • Excellent interpersonal skills and a collaborative mindset.
  • Organizational skills that demonstrate the ability to manage multiple tasks effectively.
  • Detail-oriented with a high degree of accuracy under pressure.
  • Experience in a fast-paced environment, applying effective work habits.
  • Ability to work independently and collaboratively under tight deadlines.

This position requires onsite presence. United Legwear & Apparel Company values every qualified candidate eligible to work in the United States.