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Customer Care Associate
2 months ago
Americold - Customer Service Role
As a Customer Service Representative at Americold, your responsibilities will include:
- Addressing Customer Queries: Handle all customer inquiries and concerns related to work orders, shipments, and inventory counts.
- Feedback Management: Document and relay customer feedback to management for continuous improvement.
- Administrative Support: Provide clerical assistance, including managing paperwork associated with orders, maintaining files, and operating office equipment.
- Load Scheduling: Coordinate load schedules as necessary and keep reports updated to ensure all loads are processed efficiently.
- Issue Resolution: Address issues related to refused products, overages, shortages, and damaged orders.
This role is essential in ensuring customer satisfaction and operational efficiency.
