Customer Service Ambassador

4 days ago


Edison, New Jersey, United States EZ AUTO GLASS INSTALLERS INC Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at EZ AUTO GLASS INSTALLERS INC. In this role, you will be responsible for providing exceptional customer experiences by communicating with clients to provide price quotes and schedule appointments for automotive windshield repair and replacements.

Key Responsibilities
  • Respond to a high volume of customer inquiries and provide solutions to their needs
  • Utilize best practices in customer service techniques to develop rapport and build relationships with clients
  • Document all customer interactions and maintain accurate records
  • Provide estimates and schedule appointments for windshield repair and replacements
  • Perform filing and clerical duties to support the team
Requirements
  • High school diploma or equivalent
  • Previous experience in a customer-facing role or similar position
  • Proficiency in using computers and customer management software
  • Excellent verbal and written communication skills
  • Understanding of active listening techniques and ability to work well under pressure
  • Highly organized with the ability to prioritize tasks and manage time effectively


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