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Customer Service Ambassador

2 months ago

Edison, New Jersey, United States Adecco US, Inc. Full time
About the Role

Adecco US, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Customer Support: Provide timely and effective support to clients via various communication channels, ensuring that their needs are met and exceeded.
  • Issue Resolution: Identify and resolve customer complaints in a professional and courteous manner, ensuring that issues are resolved to the client's satisfaction.
  • Process Management: Monitor and manage delivery routes, ensuring that all tasks are completed efficiently and effectively.
  • Quality Control: Verify the accuracy of delivery orders and ensure that all necessary documentation is completed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of related experience in a call center environment preferred.
  • Skills: Strong customer service skills, ability to multitask, and excellent organizational skills.
  • Software Proficiency: Proficient in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.
What We Offer

Adecco US, Inc. offers a competitive hourly rate of $18.50, as well as a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and a 401(k) plan. Our associates also enjoy paid leave, including sick leave and holiday pay, as well as commuter benefits and an EAP program.

We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.