Customer Operations Representative

3 days ago


Edison, New Jersey, United States United Legwear and Apparel Company Full time
About United Legwear and Apparel Company

United Legwear and Apparel Company is a leading global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Our mission is to deliver superior products that ensure superior customer satisfaction.

Job Summary

We are seeking a highly skilled and detail-oriented Customer Operations Representative to join our team. As a key member of our operations team, you will be responsible for monitoring incoming and scheduled orders against available inventory and manufacturing.

Key Responsibilities
  • Conduct accurate and timely processing of EDI 850 & 860 transactions in Exenta.
  • Review non-EDI customer orders and manually enter or import orders into our ERP.
  • Collaborate with the Sales Support and Distribution Center teams to ensure timely outbound shipments.
  • Monitor all orders to ensure timely delivery and resolve any discrepancies or issues.
  • Assist internal users with requests for order revisions and EDI-related questions.
  • Resolving all order-related discrepancies and assisting in vendor chargeback research.
  • Daily review of reports that detail order issues with the sales team.
  • Assist various accounts via email and phone regarding order status, cancellation requests, and revisions.
  • Maintain Cross Reference databases and run Critical Item Reports to review potential backorders.
  • Review E-commerce orders received from direct-to-consumer websites.
  • Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, and back-in-stock dates.
  • Monitor and update all customer profiles, including addresses, shipping terms, and special instructions.
Requirements
  • Minimum of 3 years of business experience and experience in Order Management and EDI processing.
  • Excellent skills in Microsoft Office, including intermediate to advanced Excel and data management.
  • Excellent communication skills, strong verbal and written communication, analytical and problem-solving skills.
  • Strong interpersonal skills and the ability to work well in a team environment.
  • Strong organizational skills, with the ability to perform and prioritize multiple tasks and workloads seamlessly.
  • Must be detail-oriented with the ability to work well under pressure.
  • Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks.


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