Customer Operations Representative
3 days ago
United Legwear and Apparel Company is a leading global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Our mission is to deliver superior products that ensure superior customer satisfaction.
Job SummaryWe are seeking a highly skilled and detail-oriented Customer Operations Representative to join our team. As a key member of our operations team, you will be responsible for monitoring incoming and scheduled orders against available inventory and manufacturing.
Key Responsibilities- Conduct accurate and timely processing of EDI 850 & 860 transactions in Exenta.
- Review non-EDI customer orders and manually enter or import orders into our ERP.
- Collaborate with the Sales Support and Distribution Center teams to ensure timely outbound shipments.
- Monitor all orders to ensure timely delivery and resolve any discrepancies or issues.
- Assist internal users with requests for order revisions and EDI-related questions.
- Resolving all order-related discrepancies and assisting in vendor chargeback research.
- Daily review of reports that detail order issues with the sales team.
- Assist various accounts via email and phone regarding order status, cancellation requests, and revisions.
- Maintain Cross Reference databases and run Critical Item Reports to review potential backorders.
- Review E-commerce orders received from direct-to-consumer websites.
- Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, and back-in-stock dates.
- Monitor and update all customer profiles, including addresses, shipping terms, and special instructions.
- Minimum of 3 years of business experience and experience in Order Management and EDI processing.
- Excellent skills in Microsoft Office, including intermediate to advanced Excel and data management.
- Excellent communication skills, strong verbal and written communication, analytical and problem-solving skills.
- Strong interpersonal skills and the ability to work well in a team environment.
- Strong organizational skills, with the ability to perform and prioritize multiple tasks and workloads seamlessly.
- Must be detail-oriented with the ability to work well under pressure.
- Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks.
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