Senior Client Relations Manager
2 weeks ago
The ideal candidate will possess the ability to:
- Engage daily with sales, operational teams, and various logistics divisions to effectively and accurately manage, allocate, and dispatch all client orders in accordance with specific retailer guidelines.
- Assist in all facets of the order lifecycle, from entry to tracking and prioritizing incoming shipments, allocation, picking, and maintaining communication with the warehouse to ensure timely routing and billing of freight.
- Have familiarity with routing for major retailers such as Walmart, Kohls, Dollar Tree, Big Lots, Marshalls, TJ Maxx, Ross, DDs, Burlington, etc., along with knowledge of retail compliance standards.
- Review open order reports, comprehend available inventory, manage oversold situations, and conduct inventory reconciliation.
- Generate and analyze a variety of daily and weekly reports, proactively addressing any areas of concern.
- Professionally resolve customer inquiries and concerns in a timely manner.
Qualifications:
- Minimum of 4 years of recent experience in customer service with order management within a warehouse or third-party logistics environment, or equivalent experience in an importing or wholesaling role.
- Understanding of wholesale import and warehouse/distribution processes, along with retailer routing and compliance knowledge.
- Must be analytical, detail-oriented, and organized with exceptional follow-up skills.
- Strong verbal and written communication abilities.
- Capability to thrive in a fast-paced, rapidly evolving environment.
- Ability to maintain composure and a positive demeanor in challenging situations.
- Self-motivated individual with the capacity to prioritize and manage multiple tasks effectively, whether working independently or as part of a team.
- Proficient in handling and interpreting large volumes of data from diverse sources.
- Quick learner, adaptable to system and data changes.
Job Type: Full-time - in the office
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