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Regional Team Member Relations Manager

2 months ago

Edison, New Jersey, United States HealthEcareers - Client Full time

About the Role:

The Regional Team Member Relations Manager at HealthEcareers - Client plays a critical role in developing, implementing, and administering the Team Member Relations center of excellence strategy for their respective region or business line. This position is responsible for ensuring designated Human Resources operations partners and business leaders have the support, counsel, tools, and resources needed to support human capital employee relations needs throughout the region.

Key Responsibilities:

  • Develop and implement a proactive Team Member Relations strategy focused on building leadership skills to promote Team Member engagement.
  • Ensure increasingly complex Team Member relations issues covering varying degrees of risk and intricacy are addressed, investigated, and resolved.
  • Assess situations to determine the risk to the organization, provide counsel, and escalate as needed.
  • Ensure high levels of customer satisfaction and an overall positive Team Member experience in assigned region and business units.

Requirements:

  • Bachelor's degree.
  • Minimum of 5 years of progressively responsible HR experience.
  • Minimum of 3 years of investigation experience within a high volume employee relations department including interviewing of witnesses, taking notes, and writing investigation summaries.
  • Comprehensive knowledge of US Federal and State Employment laws including, but not limited to, Title VII, ADEA, FLSA.
  • Strategic thinker and knowledgeable of best practices for an Employee Relations function.
  • Sound critical thinking, problem-solving and negotiating skills, with the ability to apply those skills to a wide range of HR issues.
  • Excellent evaluation, facilitation, and conflict resolution skills.
  • Strong analytic skills and ability to present data to identify trends and offer strategic advice.
  • Excellent communicator with ability to present information in a clear and concise manner orally and in writing to ensure others understand ideas.
  • Objective, approachable, and able to interact effectively with all levels of employees both in person and virtually in a positive and respectful manner.
  • Able to maintain the highest level of personal integrity and confidentiality.
  • Adaptable and flexible, and motivated to drive results in a fast-paced environment where change is a constant, and can meet deadlines with a strong sense of urgency and adaptability.
  • Proficient with either MS Office or Google productivity tools.
  • Able to develop processes and manage multiple projects simultaneously.

Preferred Qualifications:

  • Master's degree.
  • Bilingual or multilingual verbal communication skills.

Licenses and Certifications Preferred:

  • HR Certification.