Front Office Manager
6 days ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Embassy Suites Atlanta/Sugarloaf, GA. As a key member of our hotel operations team, you will be responsible for ensuring exceptional customer service and maintaining the highest standards of quality in our Front Office department.
Key Responsibilities- Leadership and Team Management
- Lead and motivate a team of Front Office staff to deliver exceptional customer service and maintain high standards of quality.
- Conduct regular performance reviews and provide coaching and development opportunities to improve team performance.
- Customer Service and Relations
- Ensure that all guests receive a warm and welcoming experience, and that their needs are met promptly and efficiently.
- Handle guest complaints and concerns in a professional and courteous manner.
- Operations and Administration
- Manage the Front Office department's daily operations, including check-in, check-out, and room assignments.
- Maintain accurate records and reports, including guest information, room inventory, and financial transactions.
- Communication and Collaboration
- Communicate effectively with other hotel departments, including Housekeeping, Food and Beverage, and Engineering, to ensure seamless operations and excellent guest service.
- Collaborate with the hotel management team to develop and implement strategies to improve guest satisfaction and hotel performance.
- Education and Experience
- Associate's degree in Hospitality or a related field.
- 1-3 years of experience in a Front Office or supervisory role in a hotel or hospitality setting.
- Skills and Qualifications
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Knowledge of hotel operations, including front desk, housekeeping, and food and beverage.
- Experience with hotel software systems, including property management systems and point-of-sale systems.
As a valued member of our team, you will enjoy a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
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Front Office Manager
6 days ago
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