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Front Office Manager

2 months ago

Duluth, Minnesota, United States Embassy Suites AtlantaSugarloaf, GA Full time

Job Summary

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at Embassy Suites Atlanta/Sugarloaf, GA. As a Front Office Supervisor, you will be responsible for managing the Front Office department, ensuring exceptional customer service, and maintaining a high level of operational efficiency.

Key Responsibilities

  • Department Management: Manage and monitor the activities of all employees in the Front Office department, ensuring they adhere to the highest standards of excellence.
  • Training and Development: Conduct employee training and development, assist in performance reviews, and disciplinary action.
  • Customer Service: Maintain a professional and high-quality service-oriented environment at all times, ensuring that guests receive exceptional service.
  • Problem Solving: Act as manager on duty for the hotel, dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
  • Communication: Inform all Front Office staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests.
  • Accommodation Management: Check accommodations, ensuring any special requests are carried out.
  • Revenue Management: Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by employees.
  • Guest Services: Greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Collaboration: Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.
  • Financial Management: Maintain procedures for credit control and handling of financial transactions, security of monies, guest security, and emergency procedures.
  • Communication with Management: Coordinate daily activities with hotel management team on a daily basis.
  • Staff Development: Hold monthly department meetings, keeping staff informed of all activities in the hotel.
  • Flexibility: Must be flexible and able to cover shifts when necessary.

Requirements

  • Education: Associates Degree in Hospitality preferred.
  • Experience: 1-3 years' experience in hospitality required, previous experience with Hilton preferred. Knowledge of OnQ software required.
  • Supervisory Experience: Supervisory experience preferred.
  • Customer Service Experience: Customer service experience required.
  • Cash Handling: Experience handling cash and credit card procedures.
  • Attention to Detail: Attention to detail.
  • Knowledge of Hotel Operations: Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
  • Local Knowledge: Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Equal Employment Opportunity

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.