Reception Management Lead

2 weeks ago

Duluth, Minnesota, United States Embassy Suites AtlantaSugarloaf, GA Full time

At Embassy Suites Atlanta/Sugarloaf, GA, our mission is to be recognized as a leader in the hospitality industry, renowned for our exceptional service quality.

We strive to achieve this by fostering a welcoming environment among our team members and providing unparalleled service and value to our guests.

We are looking for individuals who are passionate about the hospitality sector and eager to advance their careers with us. Many of our current leaders have risen through the ranks within our organization.

As a valued member of our team, you will be expected to leverage your skills and energy to enhance the workplace atmosphere and the quality of our services. In return, we offer numerous opportunities for professional growth and career advancement.


Key Responsibilities

  • Oversee and evaluate the performance of all personnel in the Front Office department, ensuring adherence to our standards of excellence.
  • Facilitate employee training and development; assist in conducting performance evaluations and managing disciplinary actions.
  • Uphold a professional and service-oriented environment at all times.
  • Act as the manager on duty, addressing guest complaints, resolving issues, and accommodating special requests.
  • Communicate daily activities, group and VIP arrivals, as well as special requests and returning guests to all Front Office staff.
  • Verify accommodations to ensure that any special requests are fulfilled.
  • Manage the reservation process to achieve optimal room occupancy and average daily rates through effective suggestive selling techniques.
  • Welcome guests upon arrival and ensure they are escorted to their accommodations when appropriate.
  • Collaborate closely with the Housekeeping Department to enhance guest services and promote interdepartmental communication.
  • Maintain protocols for credit control, financial transactions, and ensure the security of funds, guest safety, and emergency procedures.
  • Coordinate daily operations with the hotel management team.
  • Conduct monthly departmental meetings to keep staff informed of hotel activities.
  • Demonstrate flexibility and willingness to cover shifts as needed.

Qualifications
  • Associate's Degree in Hospitality Management preferred.
  • 1-3 years of experience in the hospitality industry required; prior experience with Hilton brands is a plus.
  • Proficiency in OnQ software is essential.
  • Supervisory experience is preferred.
  • Strong customer service skills are required.
  • Experience with cash and credit card handling procedures.
  • Attention to detail is crucial.
  • Familiarity with hotel layout, amenities, and operational procedures.
  • Knowledge of the local area, including businesses, services, and community events.

Embassy Suites Atlanta/Sugarloaf, GA is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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