Client Relations Specialist

1 week ago

Dearborn, Michigan, United States Elevance Health Full time

Job Overview

Position: Account Service Coordinator

Location: This role is designed for remote work. Candidates should reside within a 50-mile radius of one of our designated Elevance Health locations.

About AmeriBen

AmeriBen, a member of the Elevance Health family, operates as a third-party administrator (TPA) for medical benefits, offering services in medical management, human resource consulting, and retirement benefits administration.

Role Responsibilities

The Account Service Coordinator plays a crucial role in delivering exceptional customer service for client accounts.

Key Responsibilities Include:

  • Understanding and supporting plan benefit structures.
  • Addressing intricate claims, benefits, and enrollment challenges.
  • Conducting regular account visits.
  • Organizing open enrollment meetings, renewal processes, training sessions, and on-site facility visits.

Required Qualifications

  • A BA/BS degree and a minimum of 3 years of experience in managing business operations or customer relationships; or a combination of education and experience that provides a comparable background.
  • Willingness to travel to various worksites as needed.

Preferred Skills and Experience

  • Strong preference for experience with TPA or self-funded insurance.
  • Ability to interact confidently with key stakeholders and influence decision-making as a subject matter expert.
  • Excellent written, verbal, presentation, and interpersonal communication skills.
  • Proven capability to resolve complex issues in a dynamic and demanding environment.
  • Proficiency in Microsoft Office Suite, MS Teams, and Salesforce is highly desirable.

Compensation and Benefits

For candidates working remotely or in person, the salary range for this position is $56,028 to $96,048. Elevance Health offers a comprehensive benefits package, including incentive programs, equity stock purchase options, and 401k contributions, all subject to eligibility requirements.

About Elevance Health

Elevance Health is dedicated to enhancing lives and communities while simplifying healthcare. As a Fortune 25 company with a rich history in the healthcare sector, we seek leaders at all levels who are committed to making a positive impact on our members and the communities we serve.

Work Environment

Elevance Health promotes a hybrid workforce strategy. Unless specified as primarily virtual, associates are expected to work at an Elevance Health location at least once a week. Candidates must reside within a 50-mile radius of a relevant Elevance Health location.

Equal Opportunity Employer

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.

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