Client Support Specialist

2 weeks ago

Dearborn, Michigan, United States Percepta Full time

At Percepta, we pride ourselves on delivering exceptional service across all markets we serve. As a Client Support Specialist , you will play a crucial role in enhancing customer experiences while being part of a vibrant and unique culture.

Key Responsibilities

The Client Support Specialist establishes and nurtures trust as a knowledgeable expert by offering superior guidance and support for an innovative program aimed at assisting individuals with mobility challenges. This distinctive initiative allows for seamless interaction with clients through various digital platforms, including phone, video chat, and online messaging.

Daily Activities Include:

  • Delivering an outstanding client experience in every interaction.
  • Offering insightful recommendations and direct assistance to clients in need, diagnosing issues, and providing resolutions with education and support.
  • Collaborating with application owners for troubleshooting and resolution.
  • Investigating and resolving billing or payment discrepancies.
  • Managing the client experience from start to finish, making informed decisions on whether to escalate issues or how to resolve them, ensuring clients are satisfied and eager to continue using the program.
  • Proposing innovative ideas and improvements to team members to ensure this program stands out in the industry.

Qualifications

  • High school diploma required; an Associate or Bachelor's degree is preferred.
  • 3 - 5 years of experience in customer service, training, public relations, sales, or marketing.
  • A strong passion for delivering exceptional customer service, an interest in the automotive sector, and a knack for cutting-edge technology.
  • Excellent verbal and written communication skills.
  • Proficient in using technology, software, and social media platforms while staying updated with current technology trends.

What to Expect

  • Competitive starting pay rate, with potential for higher compensation based on experience and qualifications.
  • Comprehensive Health/Dental/Vision/Life Insurance coverage.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
  • 401(k) plan with company matching contributions.
  • Paid Vacation/Sick Time and Holidays.
  • Tuition Reimbursement programs.
  • Employee Assistance and Discount Programs.
  • Access to Training and Development Programs.
  • Participation in Employee Rewards Programs.

Additional Insights About Your Role

In this position, you will serve as a mentor, guiding clients through an innovative technological experience. Our aim is to provide an exceptional experience that fosters strong loyalty to the program. You will focus on building relationships with clients and ensuring they have an outstanding experience that leaves them delighted.

About Percepta

Founded in 2000, Percepta operates contact centers globally, delivering a seamless customer experience to our clients.

Our core values are the foundation of our organization, and we embody them every day. As a member of the Percepta team, you can expect:

Culture of Service - to be treated with the same respect and care we extend to our clients from day one.

Teamwork - to be part of a supportive team environment that promotes growth, fosters trust and open communication, and values your contributions.

Respect - to work with a team that is accountable, reliable, and fully engaged.

Proactivity - to collaborate with solution-oriented individuals who strive for continuous improvement.

Career Development - numerous learning opportunities for ambitious individuals.

Diversity - to join a diverse and community-focused organization that values enjoyment in the workplace.

Competitive Compensation - we prioritize the well-being of our employees, offering more than just competitive salaries and benefits. Our programs support physical, mental, and financial wellness.

Percepta requires all employees in the United States to successfully complete a background check and, depending on the location and client program, a drug test as a condition of employment. Percepta is an Equal Opportunity Employer.

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