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Client Account Coordinator

2 months ago

Dearborn, Michigan, United States Captain Jays Full time
Position Overview

Captain Jays is on the lookout for a dedicated and detail-focused Account Specialist to enhance our vibrant team. The successful candidate will bring 3-8 years of expertise in the hospitality sector, coupled with a robust foundation in customer service and administrative functions.

Key Responsibilities
  • Oversee and nurture client accounts through CRM systems to ensure optimal satisfaction and loyalty.
  • Conduct data entry operations to maintain precise and current client records.
  • Address client inquiries, troubleshoot issues, and provide effective solutions to elevate their experience.
  • Create analytical reports using Microsoft Excel to monitor account activities and performance indicators.
  • Work alongside sales and marketing teams to streamline client onboarding and promotional efforts.
  • Prepare and present updates on account status and service offerings to clients and internal teams.
  • Utilize QuickBooks for billing inquiries and to manage financial documentation.
  • Assist the team with administrative duties and foster a positive workplace atmosphere.
Qualifications
  • High school diploma or equivalent; additional education in business or hospitality is advantageous.
  • 3-8 years of relevant experience in a comparable role within the hospitality industry.
  • Proficient in QuickBooks, Microsoft Excel, and CRM applications.
  • Exceptional customer service abilities with effective communication skills for diverse clientele.
  • Strong organizational and time management skills, with a keen eye for detail.
  • Able to thrive in a collaborative team environment and engage with various departments.
  • Proven problem-solving skills and a proactive mindset towards challenges.
  • Effective presentation skills to clearly convey information to clients and colleagues.