Client Support Specialist

2 weeks ago

Dearborn, Michigan, United States ACCESS (MI) Full time
Job Title: Case Worker

Job Status: Part-time (up to 28 hours)

Functional Areas:
  • Community Health and Research Center
  • Social Services
  • Workforce Development
  • Youth & Education
Position Overview:

Under general supervision, the Case Worker utilizes acquired skills through experience and training to deliver a variety of employment and educational services to individuals within designated programs. This role involves the development, implementation, and assessment of activities aligned with program objectives and policies. The employee will manage assigned caseloads by adhering to established procedures to execute routine tasks effectively. General guidance is provided for non-routine tasks, with limited decision-making authority. Most inquiries and challenges will be resolved independently, while new or complex issues will be escalated as necessary. Regular interaction with both internal and external clients is essential for gathering, clarifying, or disseminating information.

Key Responsibilities:
  • Conduct initial assessments to identify participant motivations, strengths, barriers, and available resources.
  • Complete necessary documentation related to provided services.
  • Assist program participants in recognizing and accessing available options through the program and local community.
  • Formulate and execute action plans that enable participants to set goals, outline steps, establish timelines, and assign responsibilities.
  • Continuously review and adjust plans as needed.
  • Provide ongoing support to participants, ensuring compliance with program requirements.
  • Advocate for clients in both written and verbal communications, facilitating necessary referrals and interactions with other departments/agencies.
  • Employ program tools to identify goals and address challenges.
  • Support clients in recognizing and understanding behaviors that may place them at risk.
  • Regularly document participant progress and activities, ensuring compliance with the agency's quality assurance standards.
  • Report on program outcomes at specified intervals according to funding guidelines.
  • Establish and nurture relationships with relevant client referral sources.
  • Uphold agency confidentiality and protect client privacy.
  • Stay informed about new services and referral sources available to clients.
  • Adhere to program policies and procedures in line with funding requirements.
  • Depending on the assigned area, may administer testing as required, including blood tests and coordinating the preparation and shipping of samples.
  • May develop and maintain relationships with current and prospective employers.
  • May recruit new employers monthly.
  • May participate in meetings with relevant agencies to review case files and assess participant compliance.
  • May conduct home visits with clients as necessary.
  • May provide transportation for clients using company resources.
  • May create educational and marketing materials to enhance program participation.
  • May conduct presentations and awareness initiatives to promote services and increase engagement.
  • May facilitate regular group meetings for clients.
  • May conduct employer visits to promote program services and recruit job openings.
  • May maintain employer records and documentation regarding job openings.
  • May provide translation and interpretation services for non-English speaking clients as required.
  • May engage with external program funders and participate in relevant meetings or training sessions.
  • May assist participants in developing effective job-seeking skills, including application completion, resume writing, and interview preparation.
  • May provide cultural awareness training to employers hiring immigrants and assist in resolving workplace conflicts.
  • Utilize standard office equipment and software applications as necessary.
  • Perform additional duties as assigned.
Knowledge, Skills, and Abilities:

Knowledge of:
  • Community resources, including social service agencies and crisis intervention providers.
  • Processes, regulations, and eligibility criteria of various services and funding agencies.
  • HIPAA regulations relevant to the assigned functional area.
Skills in:
  • Operating standard office equipment and utilizing required software applications, including Microsoft Office.
Ability to:
  • Collaborate with other functional areas to achieve objectives.
  • Facilitate meetings, ensuring all perspectives are considered.
  • Organize and prioritize multiple tasks effectively.
  • Communicate proficiently, both verbally and in writing.
  • Speak and write in English; proficiency in Arabic, Spanish, or another language relevant to the service population is preferred.
  • Maintain confidentiality of agency and client information.
Educational and Experience Requirements:
  • Minimum Degree Required: High school diploma or GED equivalent.
  • At least one year of relevant work experience in the assigned functional area or an equivalent combination of experience, education, and training approved by Human Resources.
Licenses and Certifications:
  • Licenses/Certifications Required at Date of Hire:
    • Chauffeur's License may be necessary based on the assigned functional area.
    • MDCH test counselor certification and phlebotomy certification may be required, with training provided within 12 months if not initially possessed.
  • Licenses/Certifications Required within 12 months from Date of Hire:
    • Career Development Facilitator certificate may be required based on the assigned functional area.
Working Conditions:

Hours: Normal business hours with potential additional hours, including nights and weekends as needed.

Travel Required: Local travel may be necessary, with up to 20% travel including overnight stays based on the assigned functional area.

Working Environment: Climate-controlled office.

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