Client Experience Specialist

7 days ago


Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, providing expert guidance and support to ensure their needs are met.

Key Responsibilities
  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informed support.
  • Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution.
Requirements
  • High school diploma required; Associate or bachelor's degree is a plus.
  • 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer
  • Competitive hourly rate, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A flexible and supportive work environment, with opportunities for training and development.
  • A collaborative and dynamic team culture, with a focus on customer satisfaction and loyalty.
About Percepta

Percepta is a leading provider of customer experience solutions, with a commitment to delivering exceptional service and support to our clients. Our team is dedicated to creating a positive and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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