Client Support Specialist

2 months ago

Dearborn, Michigan, United States U.S Comm for Refuge Full time
Job Overview

The U.S. Committee for Refugees and Immigrants (USCRI) is a dedicated non-profit organization focused on safeguarding the rights and addressing the needs of individuals in migration. Our mission emphasizes the importance of fair and humane public policy, direct professional services, and fostering the full participation of migrants in community life. For over a century, we have believed that immigrants enrich our communities, economy, and social fabric through their contributions.

Position Summary

The Case Aide plays a crucial role in collaborating with staff to manage social service cases effectively. This includes evaluating client needs, assisting in the creation and execution of service plans, recommending and securing necessary services, and gathering vital information to aid case managers in facilitating appropriate living arrangements for clients.

Key Responsibilities

  • Facilitate initial housing placements in collaboration with case managers, which involves researching and securing suitable apartments, arranging for furniture and household goods, coordinating logistics for housing setup, and ensuring utilities are activated;
  • Assist clients during housing transitions, addressing challenges and crises, including mediation with landlords and providing emergency financial support;
  • Support Case Managers in maintaining accurate files by updating case management systems, reporting databases, and physical records while ensuring confidentiality;
  • Carry out additional job-related tasks as assigned by the supervisor.

Qualifications

  • Experience in providing resettlement services is highly desirable;
  • Ability to build and maintain professional relationships with diverse clients, providers, and vendors;
  • Proficiency in MS Word, MS Access, MS Excel, and other database applications;
  • Bilingual or multilingual capabilities are strongly preferred;
  • A valid driver's license, insurance, a clean driving record, and personal transportation are required;
  • A commitment to the human rights of refugees, immigrants, asylum seekers, and displaced individuals is essential;
  • Proof of COVID-19 vaccination is mandatory.

Physical Requirements

  • Ability to perform tasks requiring manual dexterity, visual acuity, and auditory perception;
  • Capability to engage in repetitive motions, prolonged sitting and standing, and sustained mental focus;
  • Occasional lifting of up to 25 pounds, along with bending, pulling, and carrying.

Equal Employment Opportunity

The U.S. Committee for Refugees and Immigrants is an equal opportunity employer, committed to maintaining a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status, or any other characteristic protected by applicable law.

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