Event Operations Supervisor

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Minnesota Wild Full time

The Event Operations Supervisor plays a crucial role in overseeing a diverse array of events organized by the event management team. These events encompass conventions, trade shows, and ceremonies. This position acts as a vital link between clients, venue management, and operational staff, ensuring seamless communication and execution of events. Additionally, the supervisor will support the Exhibitor Services Department, focusing primarily on events held at the venue.

Key Responsibilities

  • Client Liaison
    • Serve as the main point of contact for clients in the absence of the Event Manager.
    • Oversee event operations to align with client expectations.
    • Coordinate with operations and support teams to finalize event details.
    • Ensure all necessary items for events are prepared, including signage and room arrangements.
    • Maintain the readiness of common areas to provide an exceptional experience for all attendees.
    • Supervise the setup of rooms and occasionally assist with the arrangement of furniture and equipment.
    • Support the Event Management team with scheduling and various administrative tasks.
    • Promote the effective utilization of the venue complex.
    • Execute additional tasks as assigned by senior management.
  • Exhibitor Services Management
    • Oversee the exhibitor ordering process, including pre-event, event day, and post-event activities.
    • Act as the customer service representative for exhibitor inquiries regarding venue services.
    • Manage the exhibitor services website to ensure it is user-friendly for both exhibitors and staff.
    • Perform other assigned duties as necessary.
Position Requirements

Education & Certification
  • A bachelor's degree is preferred.
  • At least one year of experience in an event-related role, ideally within a meetings or hospitality environment.
Knowledge & Experience
  • Understanding of facility management and event planning fundamentals.
  • Familiarity with technical production equipment.
  • Experience in guest service practices for large groups.
  • Ability to work collaboratively in a team setting with diverse personalities.
  • Basic computer proficiency and experience with Microsoft Office are preferred.
Personal Attributes
  • Effective communication skills with the ability to manage challenging situations under pressure.
  • Attention to detail while delivering high-quality customer service.
  • Strong organizational and supervisory skills.
  • Aptitude for diagnosing and resolving various issues.
  • Ability to analyze and align facility capabilities with client requirements.
  • Capacity to manage multiple projects simultaneously.
  • Demonstrated strong work ethic and a commitment to supporting team members.
Work Conditions
  • Regular working hours are typically second shift, Tuesday through Saturday.
  • Flexibility to work irregular hours, including evenings and weekends, is essential.
  • Ability to thrive in a fast-paced event environment and adapt to last-minute changes.
  • Physical demands include standing for extended periods, light lifting, and transporting materials.
  • Our organization is dedicated to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
  • We are an equal-opportunity employer, committed to fostering a diverse and inclusive workplace.


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