Field Operations Supervisor

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Paul Davis Restoration of Greater MSP and the Northland Full time
Position Overview:
The Field Operations Supervisor plays a crucial role in overseeing and managing restoration projects, ensuring that all tasks are executed efficiently and effectively.

Key Responsibilities:
1. **Scope Development and Estimation**: Prepare detailed scopes and estimates using Xactimate for various restoration services including biohazard cleanup, board-up services, corrosion mitigation, odor removal, and water damage restoration.

2. **Team Leadership**: Supervise field personnel to ensure that daily objectives are achieved and maintain high standards of performance.

3. **Job Order Management**: Process new work orders and coordinate with the Internal Project Coordinator for timely scheduling.

4. **Budget Oversight**: Manage labor and material budgets effectively, ensuring that project plans align with financial goals.

5. **Communication Management**: Liaise with Project Managers and Estimators to facilitate clear communication throughout the project lifecycle.

6. **Documentation Compliance**: Adhere to TPA and insurance company guidelines, ensuring all necessary documentation is completed accurately.

7. **Quality Control**: Conduct quality assurance walks as needed to ensure work meets company standards.

8. **Customer Relations**: Establish and maintain positive relationships with clients, ensuring their needs are met throughout the restoration process.

9. **Equipment Tracking**: Monitor equipment usage on job sites through RMS and MICA systems.

10. **Compliance Management**: Keep compliance tasks updated in RMS to ensure all operations meet regulatory standards.

11. **Authorization Management**: Secure work authorization signatures from clients prior to commencing work.

12. **Supply Management**: Maintain an adequate supply of materials in company vehicles to ensure operational efficiency.

13. **Labor Coordination**: Communicate with the Project Coordinator regarding labor requirements for upcoming projects.

14. **Adjuster Communication**: Engage with adjusters and TPA call centers to facilitate smooth project execution.

15. **Punch List Completion**: Address and complete punch list items efficiently, ensuring all tasks are finalized.

16. **Training and Support**: Provide training, coaching, and support to technicians to enhance their skills and performance.

17. **Daily Updates**: Ensure that RMS is updated on a daily basis to reflect current project statuses.

18. **Special Assignments**: Undertake special tasks as assigned by the Operations Manager.

Additional Responsibilities:
- Participate in marketing and business development initiatives as required.
- Assist in the payment collection process from clients.
- Engage in emergency response situations when necessary.
- Contribute to ongoing problem-solving efforts and continuous improvement initiatives within the department and organization.
- Actively participate in company events, goal-setting sessions, team meetings, and other opportunities to foster team engagement.

Work Schedule:
This position typically operates from 7 AM to 5 PM, Monday through Friday. However, the Field Operations Supervisor must be available for on-call duties during holidays, weekdays, and weekends as needed.

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