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Event Operations Supervisor

2 months ago

GondrecourtleChâteau, Grand Est, United States AEG Full time
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The Event Operations Supervisor is tasked with overseeing a diverse array of events organized by the event management team. These events encompass conventions, trade shows, and graduation ceremonies, among others. This role acts as a support system for the event management team and serves as the venue liaison between clients, renters, and operational staff.

Key Responsibilities
  • Act as the primary client contact during events in the absence of the Event Manager
    • Oversee event operations to fulfill client requirements.
    • Coordinate and discuss event specifics with operational and support teams.
    • Ensure all necessary items for events are prepared, including signage, room arrangements, and exhibitor services.
    • Maintain the readiness of common areas to guarantee an exceptional experience for all attendees.
    • Supervise room setups and assist in the arrangement of tables, chairs, and equipment as needed.
    • Support the Event Management team with scheduling and various administrative tasks.
    • Promote the effective utilization of the venue complex.
    • Perform additional tasks as assigned by the Senior Event Manager and Event Management staff.
  • Oversee exhibitor services
    • Manage the exhibitor ordering process, including pre-event, event day, and post-event activities related to ordering and payment reconciliation.
    • Serve as the point of contact for exhibitor inquiries regarding venue services (e.g., electrical, internet, water).
    • Administer the exhibitor services website to ensure it is user-friendly for both exhibitors and staff.
    • Carry out other duties as required.
Position Requirements
  • Bachelor's degree is preferred.
  • Minimum of one year in an event-related role, ideally within a meetings or hospitality environment.
Knowledge & Experience
  • Fundamentals of facility management or event planning.
  • Familiarity with technical production equipment.
  • Understanding of guest service practices for large groups.
  • Experience working collaboratively in a team with diverse personalities and skill sets.
  • Basic computer proficiency and experience with Microsoft Office are preferred.
Personal Attributes
  • Ability to communicate effectively with various individuals and manage challenging situations under pressure.
  • Capable of performing detailed work while delivering high-quality customer service.
  • Strong planning, organizational, and supervisory skills.
  • Adept at diagnosing and resolving a variety of issues.
  • Ability to analyze and align facility capabilities with client needs.
  • Skilled in managing multiple projects simultaneously.
  • Demonstrated strong work ethic and commitment to supporting team members.
Work Conditions
  • Regular schedule typically involves second shift hours.
  • Must be available to work irregular hours, including evenings and weekends.
  • Ability to thrive in a fast-paced event environment and adapt to last-minute changes.
  • Physical capability to stand for extended periods, perform light lifting, and transport items up to 50 pounds.
  • Physical requirements include various movements such as sitting, walking, standing, bending, and lifting.
  • Our organization is dedicated to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance to participate in the application process or perform essential job functions, please contact our People Team for accommodation requests. We will engage in an interactive process to assess your needs and provide appropriate support unless it would cause undue hardship.
  • We are an equal-opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and inclusion in our workplace and promote an environment that respects and supports individuals without bias.
Experience
Preferred
  • 3 years