Front Desk Associate

3 days ago


Glen Burnie, Maryland, United States PickleRage Full time
Job Title: Front Desk Associate

PickleRage, Glen Burnie's indoor pickleball center, is seeking a highly motivated and organized Front Desk Associate to provide exceptional customer service to members and guests.

Job Summary:

The Front Desk Associate will be responsible for operating the front desk and lounge area, processing payments, and promoting membership programs and events. The ideal candidate will have excellent communication skills, be dependable, and have a friendly, outgoing personality.

Responsibilities:
  • Greet members and guests, answer phones, and provide facility tours
  • Promote membership programs and events, and encourage sign-ups
  • Process payments using the POS system
  • Oversee court reservations and ensure members and guests are checked in and occupying assigned courts
  • Ensure registration and check-in/check-out procedures are followed
  • Assist with program and event registration and execution
  • Process POS transactions for the pro shop and lounge
  • Attend to lounge area patrons, take orders, and serve food and drinks
  • Assist with pro shop upkeep, stocking, and display
  • Ensure the facility presents as inviting and clean to all members and guests
  • Execute opening and closing procedures
  • Attend training sessions and staff meetings
Qualifications and Experience:
  • Excellent communication skills
  • Dependable, high energy, and team-oriented
  • Front desk and/or customer service experience
  • Ability to accept guidance and supervision
  • Ability to make quick decisions that best serve facility members and guests
  • Ability to learn and use registration software and other related computer functions
  • Prefer experience with cash and credit transactions
  • Customer service interaction experience
  • Willingness to be flexible and available to work occasional evenings and weekends
  • Current or ability to obtain CPR and First Aid certifications
  • Ability to pass a background check
  • Must be 18 years of age or older
Work Environment:

The work environment includes a typical gym setting with exposure to excessive noise or adverse environmental issues, including heat, cold, and inclement weather conditions.

Physical Requirements:

The physical requirements include the ability to sit and stand for prolonged periods, perform light maintenance work, and occasionally lift and/or move up to 100 pounds.

EEO Statement:

PickleRage is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.



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