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Medical Office Coordinator

2 months ago

Glen Burnie, Maryland, United States University of Maryland Medical System Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Front Office Coordinator to join our team at the University of Maryland Baltimore Washington Medical Center. As a key member of our clinical operations team, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring seamless communication between patients, providers, and staff.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage patient flow, ensuring efficient and effective use of resources, and maintaining accurate records of patient interactions.
  • Coordinate with providers, staff, and other departments to ensure seamless communication and collaboration.
  • Verify patient demographic information, insurance coverage, and other relevant details to ensure accurate billing and coding.
  • Process patient payments, including co-payments, past balances, and other patient-responsible charges.
  • Schedule patients for appointments, maintain appointment calendars, and notify clinical personnel of patient arrival.
  • Process referral requests, maintain medical records, and ensure compliance with regulatory requirements.
  • Perform other duties as assigned to support the efficient operation of the clinical department.
Requirements
  • High School Diploma or equivalent required; one year of customer service experience preferred.
  • One year of relevant front-desk experience or experience within a healthcare environment preferred.
  • Certification in scheduling and registration preferred.
What We Offer

As a Medical Front Office Coordinator at the University of Maryland Baltimore Washington Medical Center, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about delivering exceptional patient care. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.