Front Desk Associate

6 days ago


Glen Allen, Virginia, United States Scenthound Short Pump, VA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Front Desk Associate at Scenthound Short Pump, VA.

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for selling monthly care club packages and providing exceptional service to our customers.

Key Responsibilities
  • Drive membership sales through health and wellness education
  • Drive key performance indicators – average ticket price and rebook ratio – through memberships, services, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer – responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
Requirements
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards
What We Offer
  • Competitive hourly base pay, plus tips; sales bonuses
  • Merit-based pay increases
  • Complimentary service membership
  • Opportunity for advancement
  • Flexible schedule
  • Employee discounts
  • Bonus based on performance

We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.


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